Queja #22 TikiTaka Casino

Delayed Withdrawals and Account Under Review at TikiTaka Casino

Por Ochuko D.

hace 9 meses

Hello AskGamblers team,

I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

Thank you for your support.

Best regards,
Ochuko

Casino en conflicto TikiTaka Casino

Motivo Pago retrasado

Cantidad $2850

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear @Ochukobeauty,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TikiTaka Casino

• Representative

hace 8 meses

Dear Ochukobeauty,

We’re pleased to inform that your withdrawals in question, were successfully processed from our side, on September 8th, 2025.

Kindly note that it may take a few working days for the funds to be reflected in your bank account, depending on your payment provider’s processing times.

We sincerely appreciate your understanding throughout this process.

Best regards,
Tikitaka Team.

Ochukobeauty

• Nigeria

hace 8 meses

I haven't gotten my next withdrawals yet.

TikiTaka Casino

• Representative

hace 8 meses

Dear Ochukobeauty,

We would like to inform you that we are working on the current withdrawal requests.

We appreciate your patience.

Kind regards,
TikiTaka Team

Estadísticas de quejas de TikiTaka Casino

Resueltas 12 / 16

Cantidad promedio $4,026

Duración media de quejas 6 días

Tiempo de respuesta promedio 2 días

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Several emails I sent have remained unanswered. My account currently holds €15,285 in real, won money. On April 9, my gaming account was suspended without any warning or explanation.

On April 12, your KYC department requested that I submit the necessary documents for account verification, which I did on the same day via email. However, in the live chat, I was repeatedly told that I simply needed to be patient.

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On April 20, I was informed that my documents had been received and that the responsible department had accepted my request. The verification process was said to take up to three business days.

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My account has now been suspended since April 9 without any valid reason. Despite multiple attempts to contact you, there has been no clear information or solution provided.
This situation causes me great frustration and increasing distrust.

I kindly ask for an immediate solution to this matter.

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