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Syndicate Casino - Having a hard time with verification of utility bill

RESUELTA
Información sobre las quejas
Casino en conflicto Syndicate Casino
Motivo Problemas de verificación
Alanc83 Malta
Publicado el 30 de julio de 2020

I uploaded all requested documents by syndicate casino. They are not accepting my internet and telephony bill as a valid document. I only have that document to show that has proof of address. I recently changed address so I got no other bills to show. I am uploading the chat and the bill I provided. I am from Malta and I have no local council or sewage bills to show. I need this utility bill to be accepted and verified so I can proceed with my withdrawal without waiting so much for the casino to do the verification. The Casino said it takes from 1 to 3 business days, I think it is too long for a Casino with such a good rating.

AskGamblers
Publicado el 30 de julio de 2020

Dear @Alanc83,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Publicado el 8 de febrero de 2021

Dear all,

This complaint has been reopened as per Syndicate Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 8 de febrero de 2021

Dear AskGamblers team,

According to our Terms and Conditions 3.3.5 Optional services such as cable tv or mobile phones are not considered to be utility bills. The user was required to provide us the documents that must be issued by the government and not by a private company. User provided us with the bank statement, but unfortunately, the address in the statement was different from that the user has registered by creating an account.

From our side, we have repeatedly provided the user with information on what documents are needed to go through the verification procedure.

Unfortunately, the user did not provide us with these documents, or the documents that he sent us did not meet the requirements.

Best regards,
Syndicate casino team

AskGamblers
Publicado el 10 de febrero de 2021

Dear @Alanc83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Syndicate Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Syndicate Casino Quejas

  • 18 de 18 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 991 USD Importe medio

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