Queja #22
PartyCasino
Party Casino - Unacceptably long waiting for resolution of a software glitch
hace 10 años
Im from Australia and 5 days ago i was playing partycasino online and played Live Roulette and I placed 5 british pounds on black 35 and won. I also had the same amount placed on other numbers during that game too. I immediately contacted partycasino via their live chat and email and asked why my winnings were not on my account, they apologised and said they would escalate my inquiry to their 'tech team' and asked me to give them more time (approx 48-72 hours) to resolve the issue. I said OK and they thanked me for being patient. Its now the 5th day since my inquiry and I have not been credited any winnings to my account and every time I speak with someone from their customer care team I receive the same response- " I can see that this has been escalated to our technical team I am kindly asking for some more time on your end i am sure that this will be sorted out soon, i do apologize for the inconvenience"
This response is the same every time I ask for an update, followed by " i cannot commit to a time frame as to when this will be resolved and I do not want to give you misleading information" I then ask to speak with that department and they tell me that they don't speak to customers. I was even told by one rep that they can see my winnings were not credited to my account and to please allow more time and it would be resolved asap, they emailed me a document with the history of my conversation and told me that because LiveRoulette was a 'third party vendor' they (partycasino) have to wait for that dept to respond to them with the result and then I would receive an email after that. I'm now starting to think they are stalling? How hard is it to look over the game history and my history of bets i played and see what happened? Surely it couldn't be that hard? I don't know the exact process but when I ask for any other information about it they can not tell me and constantly ask for me to give more time and they end the conversation with thanking me for my patience and asked if there is anything else they can help me with? Its very frustrating. Has anyone else had a similar experience? What can I do ??
This response is the same every time I ask for an update, followed by " i cannot commit to a time frame as to when this will be resolved and I do not want to give you misleading information" I then ask to speak with that department and they tell me that they don't speak to customers. I was even told by one rep that they can see my winnings were not credited to my account and to please allow more time and it would be resolved asap, they emailed me a document with the history of my conversation and told me that because LiveRoulette was a 'third party vendor' they (partycasino) have to wait for that dept to respond to them with the result and then I would receive an email after that. I'm now starting to think they are stalling? How hard is it to look over the game history and my history of bets i played and see what happened? Surely it couldn't be that hard? I don't know the exact process but when I ask for any other information about it they can not tell me and constantly ask for me to give more time and they end the conversation with thanking me for my patience and asked if there is anything else they can help me with? Its very frustrating. Has anyone else had a similar experience? What can I do ??
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