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PartyCasino - Account closure and refusal to pay my funds

SIN RESOLVER

Información sobre las quejas

Casino en conflicto

PartyCasino

Cantidad

€ 145

Publicado el 19 de julio de 2023

Good afternoon,

I'm < full name removed > and I've been playing on the PartyCasino platform regularly for a few months now. My login is: < email removed > and account: < account ID removed >.

However, about 1 month ago Party Casino customer service blocked my account and funds. I had about 145 euros in my account and when I tried to withdraw this amount, the Party Casino team blocked my account and then asked for a series of documents and photos to verify my identity. I sent all the requested documents and received an email saying that the documentation was accepted and that they would analyze the reason for the block as soon as possible.

After more 1 month I didn't get response and I felt treated with total disregard. And what's worse, the platform withheld and kept money that belongs to me. If they really are going to block the account, the fairest minimum is that I can withdraw the funds that are in my account.

I demand a quick solution, something PartyCasino has so far been unable to do. Slowness and negligence is synonymous to this platform.

< Full name removed >

AskGamblers
Publicado el 22 de julio de 2023

Dear PartyCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 23 de julio de 2023

Hi,
Apologise for this experience!
I have sent this to the relevant teams and will have an update on this case tomorrow.
Kind regards,
Lloyd O

Publicado el 24 de julio de 2023

Partycasino said they would get answer me today. I am waiting for the solution to my case, that they manage to be quick this time, since they are late with the support.

Publicado el 27 de julio de 2023

Hi,
Sorry, i wished to have an update for you sooner but this is still with the Gaming Integrity team.
I have chased up for an update and really appreciate your patience at this time.
Once i hear back from the GI Team i will provide you an update.
Regards,
Lloyd O

Publicado el 28 de julio de 2023

The PartyCasino team has been saying for 1 month that they will give an answer about the account closure and my funds, that are still on the platform.

Here at askgamblers, PartyCasino support uses the same strategy saying that there is no response from the Game Integrity sector. They just keep stalling and refusing to solve the problem.

AskGamblers
Publicado el 31 de julio de 2023

Dear PartyCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

PartyCasino Quejas

  • 52 de 58 Resuelta
  • 2 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 3,319 USD Importe medio

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