Queja #14 Magical Spin Casino

Stalling outcome of investigation of a software glitch with Live Blackjack

Por Playerz

hace 8 años

Dear Askgamblers,

On the 1st of February 2017 I was playing live blackjack at Magical Spin casino. At some point for some reason the winnings where not credited to my account (€100). So I contacted Evolution gaming live support and they told me that the funds where indeed not credited and they should investigate the matter further.

So on the 4th of February 2017 I contacted Evolution gaming live support to check the status of the investigation and they informed me that the casino customer support should have all the necessary information.

I therefore contacted the casino customer support but for some reason they told me that they cannot find the outcome and it could take up to months to receive an answer. However according to Evolution gaming live support they should have the outcome.

In my opinion I think they don’t want to pay me the funds. So Askgamblers could you help me solve this case?

Kind Regards,

Casino en conflicto Magical Spin Casino

Motivo Fondos Perdidos

Cantidad €50

Discusión

AskGamblers

• Support Team

hace 8 años

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Playerz

• Países Bajos • 4 Reseñas

hace 8 años

I have contaced customer support and they told me that I have to send a email, and it takes 48 hours. You should
be ashamed of yourself. This shows you dont give anything about responsible gaming.

Magical Spin Casino

• Representative

hace 8 años

Hi Playerz,

I have just spoken with our customer service department and once you have contacted them your account will be closed. The process will start for the closer of account.

However, due to our terms and conditions you will need to verify your details with customer service. This is for your protect as well as ours.

I wish you best,
Levi Hogan
Communications Manager

Playerz

• Países Bajos • 4 Reseñas

hace 8 años

I have tried many times to close my account via customer service. However they dont close my account. So if you wont close my account I will fill in another complaint that you wont close my account.

Estadísticas de quejas de Magical Spin Casino

Resueltas 39 / 42

Cantidad promedio $1,891

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

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