Split Aces Casino - Withdrawal not received

Dear FLAVYUS17,

Thank you for bringing this matter to our attention.

We have investigated your concerns and we see that you have requested a withdrawal of 750 Euro on the 23rd of March 2019. The next day, the Casino requested full documents to be provided.

On the 25th of March, the casino has not received all the requested documents and reminded you to provide the missing documents including the Bank Statement. The Casino finally received the documents on the 27th of March 2019.

In addition upon investigation, we have seen that you have cancelled your pending withdrawal on the 27th of March 2019. When a withdrawal is changed at the request of the player, this can delay the withdrawal as the finance team must reassess the changes to the account and subsequent withdrawal.

Please be advised that your withdrawal was paid today. As a guide you will receive your funds according to the financial institutions’ regular processing time which can take up between 5 to 10 business days.

We thank you for your patience. Please let us know when you received the funds.

Kind regards

SPLIT ACES CASINO

Dear @Flavyus17,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.