Split Aces Casino - Winnings taking too long to be paid

Dear SARAHJ1986

Thank you for bringing this matter to our attention.

We have requested that the withdrawal request will be sent to the payment processor immediately.

Please be advised that depending on the nominated payment method, there is a high likelihood that there are intermediary banks that charge fees to process the payment through them and you may receive a different amount from what the casino has paid.

Thank you for your patience and congratulations on your winnings.

Regards

SplitAces Casino

Thank you for your response i have checked my split aces casino account and my withdrawal is still pending

Dear SARAHJ1986

Please be advised that the finance team has requested to provide a bank account confirmation.

Unfortunately, the account name is not visible on the bank statement that you have had provided.

Kindly email the following information to suppor­t@s­pli­tac­esc­asi­no.com

Account holder name:
IBAN:
SWIFT / BIC:
Bank Name:
Bank Country:

Regards

SplitAces Casino

My bank account is all digital I had to download statements name is only on first page of statements then the account number and sort code is on the rest I received a email from the financial team and all they have asked for is the details of the account that my withdrawal will be paid into can you confirm thos please

The information asked for has now been sent.

Dear SARAHJ1986

Thank you so much.

We can confirm that your withdrawal is now approved for payment.

You will be updated once the payment is done.

Kind regards

SplitAces Casino

Dear SARAHJ1986

Can you please confirm if you have received the funds?

Kind regards

SplitAces Casino

Dear @Sarahj1986,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

No still waiting on the funds going into my bank . Was told by the financial team it had been approved but still nothing yet I'm really worried I needed thos by tomorrow

Dear SARAHJ1986

We can confirm that your withdrawal was paid on the 24th of October 2019.

How long does it take for the funds to appear into your account?
- The speed at which this happens depends largely on when the intermediary bank transfers the funds to your bank account. Most banks will make funds available between 2 - 3 business days and others allow between 3 – 5 business days for your funds to appear in your bank.

We must note that these processing times are beyond the casino’s control as the funds were already paid.

Please be advised that depending on the nominated payment method, there is a high likelihood that there are intermediary banks that charge fees to process the payment through them and you may receive a different amount from what the casino has paid.

Kind regards


SPLITACES CASINO

I spoke to the bank today and they cant see a payment coming through yet but as payment wasn't sent until the 24 th would maybe explain why I thought they where sent on 23rd. I will keep updated when I receive payment thank you

Thank you very much my winnings have been paid :)

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.