Split Aces Casino - Unfair confiscation of winnings

Also my account manager said she knew about this on Sunday , so why when I am waiting for the €5000 Euro to be processed she could not tell me it would not happen , I just believe they are looking for anyway not to pay me the full amount !!

Dear LUCKYCHICK84 , thank you for bringing this matter to our attention.

We will investigate and respond.

Kind regards SplitAces Casino

Hi

I have already emailed your complaints team a number of times of this complaint!

Also I am not happy that I have not recieved the 3350 into my account yet even though you say it has been approved !!

From Luckychick84

Dear split aces

The more I think about it the more I feel you use excuses not to pay , as ever since I requested the €5000 I felt you would not honour it. If I had only made the 500 deposit or 500 Euro deposits multiple times , I would be more understanding but I made a £1000 deposit !!

Dear split aces

I just spoke to one of your vips called David who asked me do I want to deposit !!! Is the man having a laugh, you have withheld €1650 ( which is the same amount as my deposit )

What type of casino site asks people if they want to deposit when there is a dispute going on !! I have screen shots to prove what I am saying

Dear split aces

Also another thing I want to say is when I raised this complaint I was told by my account manager that if you had known that I would raise a complaint you would probably have not honoured the 3350! I think this is highly suspicious and shows how bad you are as a company!

Dear split aces

This morning I recieved an email from your support email to say that you would be responding to my complaint today and that you had been in contact with askgamblers If that is the case where is my reply!! I want this sorted and I feel you are continuously using stallihg tactics to not have to respond!

Where was the response that you promised me yesterday , I thought you would not deliver !!

Dear LUCKYCHICK84,

Please be advised that you broke the Terms & Conditions of the Casino.

16. Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

The deposit in play, i.e. the source of your winnings was your deposit ID: 40096.
You made 159 overbets whereby you broke the above Term.
This is the reason you were not provided with the the additional funds that you have claimed in this complaint.
We apologise that you were asked to deposit by an agent during your complaint - the reason for this was the agent was unaware that you had an ongoing complaint as complaints are dealt with in a different department.
We wish you all the best for the future.
Kind regards
SplitAces Casino

What a bunch of lies you tell !!!

1- if what you say is true why can you not provide proof to both me and ask gamblers!!!!

2- you member of staff knew exactly what he was talking about as we was talking about the complaint before he said that - you are blatantly telling lies and. You make me feel sick !!

It is one lie after another , I hope people reading this , steer clear of your website as you are nothing but thieves !

Why did it take 4 days to tell me if you are saying I broke the rules!!

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Split Aces Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.