Some casinos seem not to like when youre lucky and win. This time its Split Aces Casino.
I did a deposit of 900 euro and started playing liveroulette. I didnt take a bonus or anything. I bet one number with 50 euro stake some times and after a while my number won. I won 1800 and my balance went up to 2150 euro. I bet one number one more time. I lost and then i had 2100 euro. I made a withdrawal of 625 euro and had 1475 euro left at the account.
.
Now they have canceled the withdrawal and all my winnings and they only returned the deposit of 900. So 1200 euro of winnings is gone and they sent me the mail below:
Hello Patrik,
In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings.
These Terms and Conditions are available on our site.
We have refunded your last deposit to your credit/debit card.
Should you have any questions please reply to this email.
Kind Regards,
Verification Team
How can playing roulette single number same amount all the time be irregular play? Its not! I had this problem before! What is allowed to play if this is not? Why is it no problem when i loose? Why dont they cancel the wrong way of playing then (what they say is wrong way of playing) and return my losses? Its really scary!!
Información sobre las quejas
Hello PUTRIKNR1,
We are investigating and will respond shortly.
Thank you for your patience.
Kind regards
SplitAces Casino
Good! I will try to keep my patience.
Hello PUTRIKNR1,
We are awaiting management's decision on this matter and should have a response shortly.
Thanks you for your patience. Splitaces Casino
ok. And please dont call me by phone trying to get me to deposit like you did before my last deposit. Make me feel bad.
I cant find that.

Dear @Putriknr1,
AskGamblers Complaints Team have been informed by Split Aces Casino management the issue has been resolved, can you please confirm. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
Yes. Its resolved. As usual with ask gamblers.
I finally got the money.
thanks so very much!

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
Split Aces Casino Quejas
- 31 de 33 Resuelta
- 1 día Promedio de respuestas
- 6 días Duración media de la queja
- 1,272 USD Importe medio
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