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Quejas de casino

Delayed payment and no contact

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Por Elizabeth C.
hace 6 años
Hi,

I made a deposit and played slots only. I ensured I wagered above and beyond requirements and still had winnings which I asked to withdraw 7 days ago. I was sent an email 6 days ago saying someone would be in touch to complete security checks but I have heard nothing. I tried emailing and the 24/7 help but after an initial ' hello how can we help?' I had no response. The withdrawal is for 1000 euro. What do I do next?

Thanks.
Casino en conflicto Split Aces Casino
Motivo Pago retrasado
Cantidad €1000

Discusión

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Split Aces Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name
Dear LACZIL

We appreciate you bringing this matter to our attention.

Please be advised that your winnings were audited and unfortunately your gameplay did not pass the verification process due to irregular play.

According to the terms and conditions of the casino:
16.3. "Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
https:­//w­ww.s­pl­ita­ces­cas­ino.co­m/g­ene­ral­-te­rms­-co­ndi­tio­ns/­?la­ng=en

We see that the source of winnings is deposit ID 474534 of €28.07 and deposit bonus ID 474541 of €112.27. Therefore, according to the terms and conditions you are not allowed to placed bets equal to or greater than €8.42.

Your gameplay shows that you made 115 bets of €10 and €12.50 on the games of Treasure Room NJP, Reels Of Wealth, Sugar Pop 2 and Tiger's Claw.

Please be advised that your winnings will be voided, and your deposit will be refunded.

Evidence to support our claims has been provided to AskGamblers for verification.

If you require further assistance, please do not hesitate to contact the Live Chat.

Kind regards

SplitAces Casino

Estadísticas de quejas de Split Aces Casino

Resueltas 31 / 33
Cantidad promedio $1,272
Duración media de quejas 6 días
Tiempo de respuesta promedio 2 días

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Split Aces Casino Quejas

Ver todas las quejas contra este casino.
Delayed withdrawal of 100 euro
I put in a withdrawal around 29th February with split aces casino for €100 which isn’t a lot since I’ve put alot more than that in deposits which get deducted from my account quite quickly. I have been chatting to online live chat for 2 weeks now as I needed to send bank details again even though I did it before and now whenever I ask them when it’s it will be soon and using words like hopefully and should be as it’s unknown to them when it will arrive in my account! I just want my €100 is that bad to ask come on split aces do your job
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Having already passed verification - it has been 11 working days since I submitted the withdrawal but I've yet to see the winnings in my account.

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I look forward to a speedy resolution,

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I tried to post earlier and not sure if it came up.
I made my withdrawal 17 days ago,
It was approved last monday and was told it would take UP TO 5 working days. Now it's been 8 and their live chat hasnt got any sort of time frame for me. I'm puzzled as to how I've been told I'll have it last week and now they're not even certain if I'll have it this week.

Thanks in advance.
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Whilst playing on Split Aces I placed in the cash prizes for a tournament being run on their Book of Sun Multichance slot. As a result of taking part in this tournament my balance was €0 after using it all to place in the tournament.

After receiving my €500 cash reward I was able to raise this to a balance of €5000 which I requested a withdrawal for. This withdrawal was amended to be €1000 with a claim that VIP points were used to get the balance but it was all from the €500 cash prize. I've sent an email to the complaints team for Split Aces on November 25th with no response received to date.
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500 withdrawal not coming
After depositing and winning with no breaches of their very numerous betting terms and conditions I made a withdrawal.
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Of course there's no evidence it has been paid, and that I'm not going to spend my life every 3-5 business days online been misled by customer services about something which has never been paid.
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