Split Aces Casino - Delayed payment and no contact

Dear LACZIL

We appreciate you bringing this matter to our attention.

Please be advised that your winnings were audited and unfortunately your gameplay did not pass the verification process due to irregular play.

According to the terms and conditions of the casino:
16.3. "Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
https:­//w­ww.s­pl­ita­ces­cas­ino.co­m/g­ene­ral­-te­rms­-co­ndi­tio­ns/­?la­ng=en

We see that the source of winnings is deposit ID 474534 of €28.07 and deposit bonus ID 474541 of €112.27. Therefore, according to the terms and conditions you are not allowed to placed bets equal to or greater than €8.42.

Your gameplay shows that you made 115 bets of €10 and €12.50 on the games of Treasure Room NJP, Reels Of Wealth, Sugar Pop 2 and Tiger's Claw.

Please be advised that your winnings will be voided, and your deposit will be refunded.

Evidence to support our claims has been provided to AskGamblers for verification.

If you require further assistance, please do not hesitate to contact the Live Chat.

Kind regards

SplitAces Casino

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Split Aces Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.