Queja #11 RoboCat Casino

Withdrawal Issues

Por Noemi1989

hace 1 año

Dear AskGamblers Support,

I am writing to file a formal complaint regarding ongoing issues with withdrawing my funds from RoboCat Casino. I have requested a withdrawal of 150,000 HUF, which has been repeatedly canceled by the casino. Despite several attempts to contact their customer support and resolve the issue, I have not received a satisfactory response.

Here are the details of my complaint:
• The casino has canceled my withdrawal of 150,000 HUF multiple times without providing a valid reason.
• I have contacted their customer support several times, and each time, I have been met with delays and evasions. They continue to promise a withdrawal in the next few days, but no funds have been transferred.
• I have provided all requested documentation, but the casino continues to delay the process without any proper justification.
• The casino has also refunded 100,000 HUF to my account within a few hours, but the remaining 50,000 HUF was canceled again.

I am requesting that AskGamblers steps in to mediate this issue and help facilitate the resolution of my complaint. I have attached all the relevant details and communication for your reference.

Thank you for your assistance.

Casino en conflicto RoboCat Casino

Motivo Pago rechazado

Cantidad Ft50000

Discusión

AskGamblers

• Support Team

hace 1 año

Dear @Noemi1989,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Noemi1989

• Hungría

hace 1 año

Unfortunately, I have already played away the 50,000 forints since by then my withdrawal had been canceled at least for the fourth time. I suppose this was their goal, as I had previously asked them to close my account because I couldn’t limit my deposits. Of course, I played again afterward, and most likely they used this to continuously cancel my withdrawals.

Estadísticas de quejas de RoboCat Casino

Resueltas 20 / 22

Cantidad promedio $3,035

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

RoboCat Casino Quejas

Ver todas las quejas contra este casino.

Retiros pendientes

Buenas, tuve ganancias por 2600€ en el casino Robocat, hice 3 retiros de 500€, los días 20/07, 21/07, 22/07, dejando 1100€ en la cuenta ya que los límites de retiros son esos, pasado un mes todavía siguen revisando mis retiros, he escrito muchas veces a través de correo y chat, primeramente tenían un alto volumen de solicitudes, pero que a mis retiros se le estaba dando prioridad, me dicen que mi cuenta está en perfecto estado ya que me ofrecí si necesitaban algún tipo de documentación para le verificación de la cuenta u otro requisito, sigo mandando correos y la respuesta es que están trabajando activamente en ello que tenga paciencia y poco mas y llevo un mes así. Tengo capturas de saldo , retiros conversaciones, correos, actividad de juego, y de todo, espero podáis ayudarme de alguna manera. Espero vuestra respuesta, gracias de antemano

No resuelta

€2,600

Retiro de dinero de la cuenta

Hola, quisiera poner una queja al casino robocat.com, ya que hice tres retiros los días 27-03-205,1-04-2025 y 2-04-25 y aún estoy a la espera de que lo verifiquen y por mucho que hablo con ellos, no me dan ninguna respuesta.
No puede ser que estén casi un mes para verificar el retiro de dinero de mi cuenta.

No resuelta

No hay manera de verificar mi cuenta

Llevo casi tres semanas intentando hacer un retiro en el casino, y la experiencia ha sido frustrante. Cuando realicé mis depósitos, mi cuenta no requería verificación. Sin embargo, tras solicitar mis retiros, tardaron más de una semana en procesar uno de ellos, de 500 euros, y con los otros dos que tengo pendientes, de repente me solicitaron verificar mi cuenta.

Aunque mi información personal, como el selfie y el DNI, se verificaron sin problema, el proceso para verificar mi dirección se ha convertido en un calvario. He enviado facturas de TV, comprobantes de compras, documentos del ayuntamiento y del gobierno, pero nada les parece suficiente. La verificación sigue sin completarse y, por supuesto, los dos retiros restantes de 500 euros cada uno tampoco han sido procesados.

He contactado al servicio de atención al cliente unas 20 veces a través del chat, y siempre me dicen lo mismo: que están trabajando en ello y que se pondrán en contacto conmigo. También he enviado correos electrónicos, pero no obtengo respuesta. Sigo sin mi dinero y con la sensación de haber sido estafada, ya que inicialmente me dijeron que mi cuenta no necesitaba verificación hasta que solicité los retiros. Procesaron uno, pero ahora parece que buscan excusas para no entregarme los otros dos.

No sé qué más hacer. Estoy enviando nuevos documentos con mi dirección todos los días, pero ninguno es aceptado. Necesito una solución, pero el casino no está respondiendo ni resolviendo la situación.

Resuelta

€1,000

Delaying 1600 withdrawal and freezing 10400 balance with fake KYC excuses

I am writing to lodge a formal complaint against RoboCat Casino regarding delayed withdrawals and bad faith tactics.

I am a VIP player on this platform.

I currently have €1,600 in pending withdrawals, and a remaining balance of €10,400.05 on my account (Total winnings: €12,000.05).

My account has been fully verified since day one, and previous VIP managers (Akaza and Marysia) confirmed my status, never asking for additional documents. However, after requesting my payouts, the casino suddenly changed my VIP manager to a new person named Elianor.

She is now using delaying tactics, claiming my account is "under verification" and asking for documents. This is a clear lie.

I have attached a screenshot from my RoboCat account profile explicitly stating: "It seems that your account does not require verification. Enjoy our games!".

The casino is using false pretenses to hold my funds and delay my €1,600 withdrawals.

I request AskGamblers' urgent mediation to force RoboCat Casino to release my pending withdrawals and guarantee the safety of my total balance.

76h Restantes

€12,000

Continuous withdrawal cancellations

My withdrawals are continually declined - the reason being my payment provider. After dozens of emails and countless times in live chat support I keep getting the same generic answer, that it’s my bank rejecting the payment. I have sent them an email from the head of fraud operations at my bank stating quite clearly that my account is absolutely fine to receive online international bank transfers. Every question I ask is never replied to. I just need help to recover my funds, please.

Resuelta

$5,576

I've been complaining to this casino for months now about delayed payments

I've been complaining to this casino for months now about delayed payments.

Back on January 2nd I won 20000 cad. In the beginning everything went smooth with payments but since February its like pulling teeth with this casino trying to get paid.

They still owe over 4000 4 months later and now been over a month since last receiving a payment. I've been on chat over 15 times and have also emailed them and the situation is just getting worse.

Resuelta

$4,000

Delayed Payments exceeding time frames

I am submitting a complaint regarding delayed withdrawals from Robocat Casino.

Withdrawal details:

* $1,200 requested on April 3, 2026
* $750 requested on April 17, 2026
* $750 requested on April 18, 2026

The April 3 withdrawal has now been pending for over 4 weeks, and the withdrawals from April 17 and April 18 have also exceeded the stated processing timeframe.

I have contacted support multiple times and have only received generic responses such as “final stages” and “being processed as quickly as possible,” without any clear timeline.

My account is fully verified, and I have previously received one successful withdrawal without issue. There have been no requests for additional documents, no stated violations, and no explanation for the continued delays across multiple withdrawals.

In addition to these pending withdrawals, there is a remaining account balance of approximately $12,000 that I intend to withdraw in accordance with the platform’s withdrawal limits. The continued delays are impacting my ability to access these funds.

I am requesting confirmation of the current status of all pending withdrawals, a clear timeline for completion, and immediate processing of these withdrawals.

Thank you.

59h Restantes

$14,700

Delayed withdraws

Hello, I started to play with them long time ago and won a big amount. I was I think VIP Level 3 or 4 and all withdrawals came without any delay.

After a few withdraws, they set me VIP level to 1 which means max 500 Euro per day and 7000 per month.

I still keep on playing and withdrawing money, but at some point, the restriction also limited my stake limit to a few euro and since then, I have had big trouble withdrawing my money. As you maybe aware of, I am only allowed to request 500 Euro per day and you are only allowed to have 3 open withdrawals. Then it takes 2-3 weeks until you receive that money and then you have to request another 500 and so on.

They are doing this delay on purpose.

Chat and VIP support keep on telling me, it is a delay I don't have to worry and always the same standard answers and nobody will help.

Their T&C says max 3-5 working days and it always took between 10-15 working days,

My account is fully verified.

My last 3 withdrawals were requested on the 13,14 and 15th of march.

I want them to stop delaying the withdrawals and send all pending withdraws

Resuelta

€6,438

Self excluded but they reopened my account

I am writing to formally submit a complaint against RoboCat Casino regarding a serious issue with my account.

I am completely distressed and still won’t close my account

15 October 2025, I requested the closure of my account due to substantial losses I had incurred while gambling. RoboCat Casino kept offering me bonuses or tools. I replied twice and said no, I have a gambling problem, and I wanted full account closure.

However, on 31 March 2026, I received a promotional email from RoboCat Casino with €7 bonus. Unfortunately, as someone struggling with gambling addiction, this promotional offer triggered a relapse.

To my shock, despite my previous request to close my account, I was able to log in, deposit funds, and gamble. Over the course of few days, I lost approximately €3300

On the first day of gambling I managed to win some of the money back. I reached on live chat and emails begging them to put tools in place and asking if I could take a break whilst I waited for my withdrawal all of these emails were ignored.

Of course as a gambler does and I knew it was going to happen I continued to play and deposit more money, then tried to withdraw and asked them via email and chat to block me.

Each time I went to live chat it was rare that someone was available despite the site saying 24/7.

Eventually when I did connect on live chat they advised my account was reopened as a technical error however I should email complaints team and request refund and the relevant team would process it.

I sent an email as advised and their response was that I cancelled my pending withdrawals and my balance was 0.06c then regarding.

They still did not close my account instead they gave me a cash bonus.

I would like my account to be closed ASAP and all my deposits refunded and for them not to try to lure me in again .

I have blockers on my banking but when you deposit they don’t go through as casino instead it’s a different merchant’s name.

This situation has caused me significant financial and emotional distress. I explicitly requested the closure of my account, and RoboCat Casino confirmed its closure. Allowing access to a closed account, combined with sending promotional material, is a clear violation of responsible gambling practices and demonstrates a disregard for player protection policies.

Resuelta

€3,300

Delaying Interac withdrawal

I am filing a complaint against RoboCat Casino regarding a delayed withdrawal of $1500 via Interac.

I requested the withdrawal over 3 days ago. Since then, the casino has not processed the payment and has not requested any KYC verification, which is standard procedure before withdrawals.

I contacted live support multiple times. Initially, I was told that my withdrawal was “being processed by the financial department.” However, in a later message, support confirmed that there is no verification request or active processing on my account.

This is clearly contradictory and raises serious concerns about the legitimacy of the delay.

As of now:

• My withdrawal remains unpaid

• No KYC has been requested

• Support continues to provide generic and inconsistent responses

Resuelta

$1,500