They have not been withdrawing funds since June 29th.
The deposit amount was 808 UAH in cryptocurrency, which is approximately 21 dollars. The withdrawal amount is small - 6000 UAH in cryptocurrency, which is approximately 162 dollars. During the withdrawal process, they requested verification, which I completed.
On June 30th, they requested additional verification documents, specifically proof of address. I asked the support team, 'Will a bank statement with my address on it be sufficient?' and they replied, 'Yes, if it includes your name and address.'
However, later that evening, they rejected the bank statement, so I provided a document confirming my registered place of residence. Despite all of this, the withdrawal has not been processed, even though the support team claims that my account is verified. I have contacted support numerous times, initially they said it could take up to 72 hours, but when the 72 hours passed, they started saying they don't know when it will be done, but they are confident it will be soon.
They cannot provide any specific timeframe because, as the support team themselves said, they simply don't have any. In other words, the wait could be indefinite.
At this moment, I have been waiting for the withdrawal for 5 days, and they continue to say that I need to wait. However, I have a feeling that nobody will process anything.
