Pribet Casino - Refusal to close account

Dear Pribet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
 
When it comes to self-exclusion requests, our representatives carefully examine each request to make sure they are accordingly addressed.
 
It is important to mention that each such request is revised manually, hence it may take some time for the request to be processed.
 
While the request is being revised , it is the sole responsibility of the player to maintain their account activity.

Thanks,
Pribet

So let me get this correct. Pribet took 15 days to respond to my request and think it’s up to me to maintain my account activity after repeatedly telling them I had a gambling problem. Pribet are also very quick to respond to other queries no more than 1-2 days but when it comes to closing an account due to a gambling problem it takes over 2 weeks. There’s similar complaints against pribet on this site who admitted gambling problems and were ignored. If you don’t believe what people say here, search pribet on trust pilot and you’ll see a rap sheet of complaints about their gambling safe tools. They are genuinely a disgrace and are completely designed to take your money and will do anything it takes to get it.

Dear Pribet Casino,

Responsible gaming policy should  include measures such as offering self-exclusion programs, which allow individuals to voluntarily exclude themselves from the casino, and  is the gold standard of responsible gambling accreditation and gives operators the confidence that they have the highest degree of player safeguards in place.

Having in mind that player followed that policy and rules, asked for self exclusion on 25th of October, AskGamblers Casino Complaint team finds casino actions as not in line with the RG tools to say the least.

Should the casino fail to close the player's account as soon as possible, and refund the deposits placed after the self exclusion request ( minus withdrawal if any ) we will have no other choice but to close the case as Unresolved and advise the player to seek further assistance from the relevant regulatory authorities.