PokerStars Casino - Documents still not verified after 20+ days

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hi Bdda123,

Thank you for reaching out and our sincere apologies for the late reply.

After reviewing your account, we can see that the copy of the front of your ID was missing.

However, you asked us to close your account, shortly after we requested the missing document.

Should you wish you to play again, you can request us to reopen your account, but we will still need a copy of the front of your ID.

Should you have any other questions, you can contact us via the Help button on the website.

Kind regards
PokerStars

Dear @Bdda123,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.