My account has been restricted for over 24 hours despite being told it would be sorted within 5 minutes. I have emailed multiple times with not a single response. I am a loyal customer who has deposited a lot of money and been through all the verification required including SOW. there is no need for my account to be restricted again pending an investigation.
AskGamblers
This complaint has been reopened as per PokerStars Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
Dear Plooomtoo,
our apologies for a previous delay in answering your matter. Your account was fully reinstated in July, could you please confirm this?
Kind regards
PokerStars Casino
AskGamblers
Dear @plooomtoo,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
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