PokerStars Casino - Account restricted pending a routine check

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello Jermo0101,

Thank you for reaching out and our sincere apologies for the late reply.

After reviewing your account, we are sorry to see the withdrawal was still in Pending status. We can now confirm that it has been approved and will be processed shortly. The funds should be with you, 3 to 5 days after that.

You have also received an email with more information about the withdrawal and your account, on your registered email address, please review the inbox.

Wishing you a lovely afternoon, our apologies for the inconvenience and thank you for your patience.

Kind regards
PokerStars Support

Dear @Jermo101,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Its solved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.