PokerStars Casino - Account has been locked for a security check

Just to add that this all happened after I deposited 400GBP in to my PokerStars account.

Surely PokerStars should verify my details before I can deposit funds, not take the money and then freeze the account.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello Zarmani12,

Thanks you for reaching out and our apologies for the late reply.

After reviewing your account, we see that your account was reinstated on 23-01-2020. You have since logged in, played and made transactions.

Our apologies for the inconvenience but should you have any questions, please contact us the Help Centre on the website or the app.

For now, we wish you the best of luck at the tables.


Kind regards
PokerStars Support

Dear @zarmani12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.