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| Casino en conflicto | PokerStars Casino | |
| Motivo | Problemas de verificación |
Hi, on Nov 28th, My account has been frozen after i deposit 160 USD. I got an email to identification requested.
I have done following instruction in email. But I don't get any response after that.
I try to send email to suppot@starsaccount.com. But I don't get any response too.
I don't sure. Why is my account has been frozen? and How to get my account back?
Dear Tepong,
could you provide our support team with the requested documents (Utility Bill in English).
Kind regards
PokerStars Casino
I have attached my bill
Hello Pokerstars,
I have already submitted contact form again after you suggestion to upload billing in English version since 13 DEC.
Do you have update?
Thanks!
AskGamblers
Dear PokerStars Casino,
Please let us know if there's some update regarding this case.
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