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PokerStars Casino - Account has been frozen

Información sobre las quejas
Casino en conflicto PokerStars Casino
Motivo Problemas de verificación
tepong Tailandia
Publicado el 10 de diciembre de 2019

Hi, on Nov 28th, My account has been frozen after i deposit 160 USD. I got an email to identification requested.
I have done following instruction in email. But I don't get any response after that.
I try to send email to suppot­@st­ars­acc­oun­ But I don't get any response too.
I don't sure. Why is my account has been frozen? and How to get my account back?

Publicado el 12 de diciembre de 2019

Dear Tepong,

could you provide our support team with the requested documents (Utility Bill in English).

Kind regards
PokerStars Casino

tepong Tailandia
Publicado el 13 de diciembre de 2019

I have attached my bill

tepong Tailandia
Publicado el 16 de diciembre de 2019

Hello Pokerstars,

I have already submitted contact form again after you suggestion to upload billing in English version since 13 DEC.
Do you have update?


Publicado el 19 de diciembre de 2019

Dear PokerStars Casino,

Please let us know if there's some update regarding this case.

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