PokerStars Casino - Account has been frozen

Dear Tepong,

could you provide our support team with the requested documents (Utility Bill in English).

Kind regards
PokerStars Casino

I have attached my bill

Hello Pokerstars,

I have already submitted contact form again after you suggestion to upload billing in English version since 13 DEC.
Do you have update?

Thanks!

Dear PokerStars Casino,

Please let us know if there's some update regarding this case.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hi Tepong,

Thanks for reaching out and our apologies for the delay in our reply.

After reviewing your account, we see that it was fully reinstated on 24-12-2019, and that you have logged in, played and made transactions since.

We wish you the best of luck at the tables and if you have any further questions, you can contact us via the Help button on the website.

Kind regards

PokerStars Support.

Dear @tepong,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.