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PokerStars Casino - Account frozen with pending withdrawal and funds still in

RESUELTA

Información sobre las quejas

Casino en conflicto

PokerStars Casino

Cantidad

$ 90

hace 5 años

Hi

My Account was created 24th june and I deposited ~$40. Won $50 and I tried to withdraw 90$ (june 24th) and got email with transaction verification about 24-48h.

Logged next day to see status of withdrawal but the account was frozen and told to contact suppor­t@s­tar­sac­cou­nt.com.

Did so many tries to get any updates about transaction, but still heard no response.

After month later I get no money no any updates about my transaction

transaction №2148034773

< personal info removed >

AskGamblers
hace 5 años

This complaint has been reopened as per PokerStars Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

hace 5 años

Dear Haliax,

our apologies for a delay in answering your matter on AskGamblers. Your account has been fully reinstated, could you please confirm?

Kind regards
PokerStars Casino

AskGamblers
hace 5 años

Dear @haliax,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.