PokerStars Casino - Account frozen no response for over a week

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello CARTHAGO23,

Thanks for reaching out and our apologies for the very late reply.

After reviewing your account, we see that it was fully reinstated on 10-02-2020, when your documents were accepted and account was fully verified. We can see there have been no other issues since then.

Should you have any other questions, you can reach us via the ‘Help’ button on the website.

Our apologies for the inconvenience with the delays and we wish you a Merry Christmas and a Happy New Year.

Kind regards
PokerStars Support

Dear @Carthago23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.