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PokerStars Casino - Account frozen no response for over a week

SIN RESOLVER
Información sobre las quejas
Casino en conflicto PokerStars Casino
Motivo Problemas de verificación
Cantidad € 500
Publicado el 10 de febrero de 2020

Hi,

A week ago after a 500 euro deposit my account got frozen immediately because of a routine ID verification check. I responded with the proper documents immediately after I got my account frozen. Now a week later and several emails later I still haven't got a response back from pokerstars and my account is still frozen.

This is absolutely a horrid way of treating customers who actively play on the site. For as now I don't know what will happen to my account or my money.

Hopefully something will happen soon to resolve this problem.

Carthago23

PokerStars Casino Quejas

  • 86 de 130 Resuelta
  • 2 días Promedio de respuestas
  • 5 días Duración media de la queja
  • 2,416 USD Importe medio

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