Queja #8 Pistolo Casino

Withdrawal delay for a month

Por rlafrance98

hace 10 meses

My withdrawal has been pending since almost a month now. I've tried to contact live support but hey just say they'll forward it to the relevant department. but after that nothing is done about it.

I won 4533 dollars and I can only withdraw 750 at a time. also it says on my account that my Account doesn't need verification for now. so I'm not sure what the delay is about. also on their terms it says 3 business days to process. its almost been 30 days now though.

Casino en conflicto Pistolo Casino

Motivo Pago retrasado

Cantidad $4533

Discusión

AskGamblers

• Support Team

hace 7 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rlafrance98

hace 7 meses

its resolved , thank you

AskGamblers

• Support Team

hace 7 meses

Dear @rlafrance98,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pistolo Casino

• Representative

hace 7 meses

Dear All,

First of all, we would like to thank AskGamblers for reopening this case and giving us the opportunity to clarify the situation.

We can confirm that the player’s account verification was successfully completed on August 12, after which the requested withdrawals were processed without any issues.

Regarding the withdrawal limits, please note that these depend on the player’s current VIP level, which may vary based on deposits, withdrawals, and bonuses received. The system automatically adjusts these limits accordingly.

We are glad this matter has been resolved and we appreciate the cooperation of all parties involved.

Best regards,
Pistolo Casino Team

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

Pistolo Casino Quejas

Ver todas las quejas contra este casino.

Siguen sin reembolsarme 1800eur que me deben desde el 22 de Julio

He pasado todas la verificaciones que el casino me ha pedido, y las he pasado todas... Siguen sin reembolsarme 1800eur que me deben desde el 22 de Julio. Ya no se que hacer ni a quien acudir. Consulto con el chat de atencion al cliente y me dicen que responderan por email, pero ese email no lo envian. Me ignoran deliveradamente.

No resuelta

€1,800

Retraso en el pago

Buenas noches,

El pasado lunes 11/08 solicite la retirada de 500€
El pasado martes 12 otros 500€
El pasado miercoles 13 otros 500€

Contacto por el chat en vivo y la respuesta siempre es la misma: Todo esta correcto, en breve recibira novedades.

Sigo sin recibir novedades y veo que este casino trae problemas con sus pagos.

Mi ingreso se realizo con VISA al igual que mi retiro
Estoy verificado

Gracias de antemano por la ayuda.

Saludos.

No resuelta

$1,500

Withdrawal delayed for days

Hi,

I am writing a complaint regarding my withdrawal, which I made on 11.5.2026.

Today, it is 22.5.2026, and I still haven't received any news.

They are always saying it could be processed every day and that I need to stay patient.

I would just kindly ask you if you could check the situation with them and help me

Thank you

Resuelta

€500

Delayed payment and blocked email

I made withdrawal at 1.5.2026 and now 8.5.2026 it hasn't been processed or paid yet. I tried to ask about it via email and my email has been blocked. From chat I get same answer that " payment is to be processed soon. I did not play with bonus or my account doesn't need verification. Pistolo website gives info that payments are been processed within 1 - 3 business days. This is unacceptable business practice towards paying customers.

Resuelta

€500

The payment is delayed from 12/3/2036

This is a message for pistolo.

The payment is delayed from 12/3/2036.

In the terms of use it takes maximum 3 day's to pay the customer. On my account, i used the live chat, but it's every time the same answer" we are working on it.

They do it every time again but there changes nothing. For me they cheat the customers every time again and again

Resuelta

Account closure money witheld 1132

Hello,

this complaint is to advise of Pistolo Casino's locking me out of my account as of Feb 6th, 2026 and withholding my funds.

Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

The first email was Feb 6, 2026 with my pistolo vip host, he asked for a screenshot of the error when logging in, then another customer service rep answered on Feb 11, 2026 and said he changed my password and it should be ok.

It was not, I am still logged out. I told them this.

Feb 12, 2026 i get an email from Ethan VIP Management team saying that my account is under review. Ive sent multiple follow up emails and have not heard back from them.

At this point, I can only assume that my money is being stolen by Pistolo after theyve already taken $8000 from me, fairly, I lost it playing. But this $1132 is mine and I dont deserve this treatment.

Resuelta

$1,132

Delayed withdrawal and prolonged verification process

I am writing to file a formal complaint regarding a withdrawal request that has been pending since January 9th, 2026.

On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

Resuelta

Ft570,000

No response after submitting KYC documents

I am facing a verification issue with Pistolo.
The platform requested identity verification (KYC), and I fully complied with all requirements. I submitted:
• Photos holding my ID document
• Front and back of the document
• Selfie as requested

After submitting all the requested documents, I have not received any response or update from the support team. My account remains pending, and I am unable to proceed normally.
I have tried contacting support, but there has been no resolution or clear timeline.
I kindly ask AskGamblers to assist in resolving this issue and request Pistolo to review my documents and complete the verification process as soon as possible.

Resuelta

Non payment for over a week

After winning on this casino and requesting withdrawals, I have not been paid. It's been over a week and according to their limits they have not paid me anything at all. I would like to for them to begin the payments. Can we contact the casino and have a discussion here in public. I would like to accelerate this process that has not moved since the beginning

Resuelta

$7,500

Pistolo Long check KYC

Hello,

I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

All required documents were submitted correctly, and this was confirmed by the live chat support.
However, during these 3 weeks:

– I was not given any specific reason for the delay,
– I was not asked for any additional or missing documents,
– my withdrawals were cancelled and returned to my balance without explanation,
– support continues to respond with generic messages,
– I was refused a ticket number or any official confirmation of my case.

Every time I contact support, I only receive the same message:
“Your case is being reviewed by the responsible department.”

No timeline.
No reason.
No transparency.

Meanwhile, my funds remain blocked, and I am unable to withdraw anything.

I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
– Email linked to my Pistolo account: [email protected]
– Withdrawal amount: 7000PLN

Thank you for your support.

Resuelta

zł7,000