Queja #20 Pistolo Casino

Pistolo Long check KYC

Por Artur G.

hace 6 meses

Hello,

I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

All required documents were submitted correctly, and this was confirmed by the live chat support.
However, during these 3 weeks:

– I was not given any specific reason for the delay,
– I was not asked for any additional or missing documents,
– my withdrawals were cancelled and returned to my balance without explanation,
– support continues to respond with generic messages,
– I was refused a ticket number or any official confirmation of my case.

Every time I contact support, I only receive the same message:
“Your case is being reviewed by the responsible department.”

No timeline.
No reason.
No transparency.

Meanwhile, my funds remain blocked, and I am unable to withdraw anything.

I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
– Email linked to my Pistolo account: [email protected]
– Withdrawal amount: 7000PLN

Thank you for your support.

Casino en conflicto Pistolo Casino

Motivo Problemas de verificación

Cantidad zł7000

Discusión

AskGamblers

• Support Team

hace 5 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

gieraa68

• Polonia

hace 5 meses

Thank you for your assistance.
I would like to confirm that the withdrawal has been successfully received.

I truly appreciate the support provided by the AskGamblers team.
Your involvement clearly helped resolve the situation, and I am grateful for the quick and professional handling of my case.

Everything has now been settled.
Thank you once again for your help.
You can close this

Pistolo Casino

• Representative

hace 5 meses

Dear gieraa68,

We are pleased to inform you that your withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,
Pistolo Team

gieraa68

• Polonia

hace 5 meses

Thank you for your assistance.
My account has now been successfully verified and the withdrawal has been approved by the casino.

I appreciate the support provided by AskGamblers throughout this process.
At this point I am only waiting for the funds to be delivered to my account, and I will update the case as soon as the payment is received.

Thank you once again for your help.

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

Pistolo Casino Quejas

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< first name removed >

< email address removed >

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