Queja #22 Pistolo Casino

No response after submitting KYC documents

Por Pablo H.

hace 3 meses

I am facing a verification issue with Pistolo.
The platform requested identity verification (KYC), and I fully complied with all requirements. I submitted:
• Photos holding my ID document
• Front and back of the document
• Selfie as requested

After submitting all the requested documents, I have not received any response or update from the support team. My account remains pending, and I am unable to proceed normally.
I have tried contacting support, but there has been no resolution or clear timeline.
I kindly ask AskGamblers to assist in resolving this issue and request Pistolo to review my documents and complete the verification process as soon as possible.

Casino en conflicto Pistolo Casino

Motivo Problemas de verificación

Discusión

AskGamblers

• Support Team

hace 2 meses

Dear @PabloShow123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pistolo Casino

• Representative

hace 2 meses

Dear PabloShow123,

Thank you for your patience.

We are pleased to inform you that the refund of your remaining balance has been successfully processed and completed as of today, 19 March.

Please note that, depending on the payment method used and your bank's processing times, it may take three to five working days for the funds to appear in your account.

Now that payment has been processed, we consider the case to be resolved.

Thank you for your cooperation during the process.

Kind regards,
Pistolo Casino Team

AskGamblers

• Support Team

hace 2 meses

Dear @PabloShow123,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

PabloShow123

hace 2 meses

Dear Pistolo Casino Team,

Thank you for your response.

As requested, I will provide an alternative cryptocurrency wallet for the refund. I will use an Ethereum (ETH) wallet on the Ethereum network for this purpose.

This wallet belongs to me and I have full control over it. I have attached a screenshot from my HTX account showing the wallet and the wallet address, confirming that the wallet belongs to me.

I am also sending this information to this email address, as it was the contact used in the previous communication regarding my request.

Please let me know if you need any additional information so the refund can be processed.

Kind regards,
Pablo Henrique Camargo Araujo

Estadísticas de quejas de Pistolo Casino

Resueltas 18 / 20

Cantidad promedio $1,444

Duración media de quejas 5 días

Tiempo de respuesta promedio 2 días

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< first name removed >

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