PartyCasino - Delayed payment over 14 business day

Here some documents

One more document

Hello Maxime,

We are very sorry to hear about this.

I've reached out internally to see what happened here and will let you know as soon as possible.

Best,
Team PartyCasino

Hello Party casino

Glad your respond to my complaint,today is day 17th business day after whitdrawal attempt

Looking foward to have this problem solve in a acceptable time frame

Regards

Maxime

Hello Maxime,

Thanks for your patience on this.

I can assure you it's treated as high priority and I will let you know once we have a response from the payment provider.

Best,
PartyCasino

Hi Party Casino

I did receive this answer several time first time on March 3rd 2021, that's 14 businesses days ago.

The payment provider told me on March 16th 2021 " 5 business day ago " that Party Casino contact them regarding my whitdrawal of 4000.00 cdn made on febuary 24th 2021 but never receive anything from Party Casino.

I reach out to them since Party Casino ask me to do

Party Casino tell me it's a concer that's his treated high priority ,to track the fund's.

How long it take to track fund's that is not been received by payment provider or sort out this kind of problem?

Here some documents

Hello Maxime,

The funds have been returned to your account.

As per the payment provider, your phone number at the site is not correct which is mandatory requirement for the transaction to receive the code.

The team should be in contact with you directly as well.

Best regards,
Team PartyCasino

Hello Party Casino

Money is back to my Party Casino account

My phone at Party Casino as been verified before I did the withdrawal attempt

I would like yes to be in contact whit the team,it's not clear to me wich team would be in contact

Looking foward to be in contact whit this team so I can process money from my party casino account to my bank account

Here my personnal info.on my Party account that as been verified somewhere around febuary 22nd 2021 before my 4000.00 cdn whitdrawal attempt

Hello Maxime,

I strongly advise against you sharing your personal information like that.

Askgamblers - Can we hide the personal information?

The phone number issue wasn't on our side, it was on the payment providers side, that's where it need to be resolved before a new withdrawal request is made.

Best regards,
Team PartyCasino

Dear all,

Please be aware that all attachments are set as private, can be seen only by the submitter and the casino.

Thank you all for your concern and cooperation.

Hello Party Casino

My personnal info are set up on private settings so only party casino can see them public won't any of it

The provider dosen't have the right phone number .Who would be contacted them me or party casino?

If it's you along this would take to fix?

Today is buusness day 21 after whitdraw attempt

Hello Maxime,

This is something between you and the payment provider.

We can't do anything as your payment would just bounce again if a withdrawal is attempted.

Once that is resolved, you can attempt the withdrawal again.

Best Regards,
PartyCasino Team

Hello PartyCasino

The fact that I have to contact them for information that goes from PartyCasino dosen't seems safe ....
I'm not the sender im am the recipient ...in this case PartyCasino is the sender and won't let me change any information on my PartyCasino for security reason ann it that make sense

PartyCasino as to make that information as sender of that etransfer

Here documents that Gigadat send me in response of me contact them as PartyCasino ask me.to do

Hello.PartyCasino

I want PartyCasino to provide the right information to the payment provider.

The payment provider told me that those changes can't be done by them since PartyCasino is the etransfer sender

Maxime

Hello Maxime,

The issue is that your numbers and emails don't match on Interac and on PartyCasino.

We can't do anything until you resolve this. You need to update the numbers/emails so they match.

I hope this makes it clear.

On Party: My Account -> My Account Details -> Email/Phone

Thanks,
Team PartyCasino

Hello PartyCasino

It's possible for me to validate on my PartyCasino account email and phone number,actually I did it before the whitdraw attempt on febuary 24th 2021

The part that is not clear to me is how I can validate information on payment provider when they told me I can make this request only PartyCasino can

Hello PartyCasino

I did update my email and phone number on my PartyCasino

I want PartyCasino to update whit the payment provider my email and phone number

Here document again from payment provider

Dear PartyCasino,

The AskGamblers Complaint Team is kindly asking you to provide an explanation of the issue along with all the relevant facts and information that could support your claim that numbers and emails don't match on player's Interac and on PartyCasino. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

Hello AG and Maxime,

I have now finally got what looks like the answer to why this all occurred. I'm sorry the communication between us and Interac took so long.

Maxime, you are correct, we do indeed provide the number to Interac from your PartyCasino account.

The problem was, that the withdrawal was requested on the 24th of February with an incorrect number on your account at the time. At this moment, the info all got sent to Interac., they could not process the payment as the mobile number wasn't valid. You then changed your mobile number on the PartyCasino site on the 25th.

Now that the number is correct and we have placed the funds back in your account, there should be no further issue to a smooth withdrawal. Please do note that if the number isn't a valid number though, the payment will fail again.

Best regards,
PartyCasino Team

Hi PartyCasino

Il give it a try for sure!!!!

My phone number is valid and I have this number since February 2017

Here some document's

Dear @Maxime65,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.