Mr.Play Casino - Free spin glitch

Dear Damienlorenzo,

We have first got your complaint on February 09th and have taken actions upon it.
Unfortunately, it took time to resolve with the game provider. You have also contacted us 10 days ago again to report that the game is still not working for you so we are investigating this as well.

We appreciate your patience in this regard and invite you to try some of our other slots.
If you need any further information please don't hesitate to communicate with our Customer Support team.


Thank you,
mr.play casino

Issue is still not fixed and i did not get my $5 bett free spins. An error shows up now instead when I try to play the game.

Dear Mr.Play Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mr.Play Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Damienlorenzo,

Our Customer Support sent you an email dated April 02nd where we explained the technical problem you've experienced.
We believe all is clear and you are aware of how to prevent it from happening anew.
Looking forward to see you online again.


Thank you,
mr.play team

Dear @Damienlorenzo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Everything is all ok now the problem was resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.