Good afternoon,
Few weeks ago I joined this nice casino. Deposited 1000 usd via Visa and won a little. After that withdrawal was made and documents were uploaded asap. Some days later I see the email asking to reorder withdrawal to Ecopayz and Muchbetter. I read terrible reviews regarding Ecopayz - blocking account, seizing funds without any reason, So i am not going to work with this company. Muchbetter seems to be a new player - a gray house for me. I contacted casino via chat and payment team confirmed that Neteller could be used to collect funds. So I go ahead and deposit. Unfortunately I didn't save this chat, but you can easily obtain it via request. Till today casino is refusing to send funds to Neteller or to Visa card and forcing me to use only Ecopayz or Muchbetter. My Neteller is in USD same as casino account if this matter.
Please assist me in getting back my deposit.
Información sobre las quejas
Dear Muldenok,
Kindly contact Support with more details as we were unable to locate an account associated with the username you are using here nor the email address showing on the screenshots.
Thank you,
mr.play team
Dear Mr.Play Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
You can find my email in screenshot.
username - lhcacophony
Dear Muldenok,
It seems as there was a misunderstanding which was rectified just now.
Your $900 has been processed and you will receive the money shortly.
We apologize for the inconvenience and hope to see you online soon.
Thank you,
mr.play team
Dear @muldenok,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Good afternoon,
The first payment is sent smooth. Take the second withdrawal same way. Now there is a pending withdrawal amount 837 usd.
Dear Muldenok,
Please be informed that the second withdrawal was also processed.
Thank you,
mr.play team
Dear @muldenok,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear Mr.Play Casino,
The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.
Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Dear Muldenok,
It is not often that we have to write statements like these. but unfortunately due to recent events, we have no other choice.
The problem with your withdrawal was technical and this was explained to you by our Support Team therefore we were not able to use your original payment method to process the withdrawals.
Shortly after we assisted you, through this forum, to perform your cash outs, you have made the decision to chargeback all your deposits by this breaching point 4.1.5. from our Terms and Conditions, accepted by you at the moment of registration (screenshot attached).
In the idea of good relations we have made many attempts to contacting you via phone so we could discuss the matter further as it's not part of our philosophy to leave any relationship in bad terms.
At mr.play we take great pride in providing our players an enjoyable experience whilst meeting our customers' expectations by delivering unforgettable gaming experiences.
Unfortunately, as result of your recent actions, we have no choice but to block your account until the moment at which you decide to correct this wrong.
We hope to be in contact with you soon in order to rectify the situation.
mr.play team
Mr.Play Casino Quejas
- 23 de 24 Resuelta
- 2 días Promedio de respuestas
- 6 días Duración media de la queja
- 1,840 USD Importe medio
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