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Mr.Bet Casino - Late payment

RESUELTA

Información sobre las quejas

Casino en conflicto

Mr.Bet Casino

Cantidad

R$ 90

Publicado el 3 de agosto de 2022

I hereby report the delay of payment by the Casino cited, I made a request for a cash-out as below: ID/DATA 34644866 / 28.07.22 TOTAL 90.00 BRL And I've been in contact with the support every day, I have all the conversations recorded with the return of the support that is with the financial, do not pass any information of the transaction. and by the terms of the house 24h, being able to extend to 72h, currently I'm 6 days without receiving from the house.

Publicado el 4 de agosto de 2022

Dear EUSOUDEMOGI,

We are aware of the issue and now contacting our billing department. The resolution is on its way! We'll update this complaint after we receive the answer.

Your issue was transferred to billing department but due to the queue of request we need time to review each issue properly.
We are sorry for the inconvenience caused!

Best regards,
Mr.Bet Casino team

Publicado el 5 de agosto de 2022

Dear EUSOUDEMOGI,

We are glad to inform you, that your withdrawal request was successfully processed from our side. The payment provider has transferred funds to your account. Our support agents will contact you and provide you with hash of the transaction for tracking.

If you have any other concerns please contact our support via chat or email.

Best regards,
Mr.Bet Casino team

AskGamblers
Publicado el 5 de agosto de 2022

Dear @eusoudemogi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 6 de agosto de 2022

first I want to thank the ASKASKGAMBLERS platform, without you I believe my case would be would take longer than expected. the money fell into my wallet. thanks. now I'm going to the second stage to close my account at the house, because as she herself mentioned many complaints in this same scope. And I had do two times my wager.

AskGamblers
Publicado el 8 de agosto de 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.