I had 9000nok in in my account and was waiting for mr.bet to verify my account.. this takes longer time since customers don't have an option to verify their account before they start using the site.. as I'm used to from others.
They have to wait for mr.bet to turn on the activation button, its not visible until that happens. After 30 hours they sent me Verification notice, now I could access the Verification settings, sent in everything they asked for but the auto verification declined everything except my selfie. I was told they had to this manually and it was between 24-48 hours, usually much quicker.
After waiting for 30 hours I had only 6000nok left, that is ok, its my decision to play more. But then decides to take a 24hour break from gambling, since I was waiting to be verified so I could withdraw if I wanted to. During the 24hour time-out its written that I'm not able to deposit of to make bets using real money.
Later that day I placed bets on some soccer matches just wasting time for my timeout to be over. When the play money was at 0 I chat with customer service asking when my play money would be turned into real money and that my bets would be valid again. They answered me that it would take place the next day at 01.46, I wake up today, my balance is still at 0. I contact customer service.. there I'm told that I have wasted my real balance, and that the timeout is only for slots and table games...not sports betting.
Now I'm furious... I have screenshot of the chat where I'm told that my real money will be back in my account the next day. I feel cheated, I'm just waiting for a mail saying that my account is now verified. I sent them the screenshots where they lie straight to my face. I wrote in hat that I placed bets for fun on some Croatian soccer and that I'm glad it was for fun and not real.. and he still tells me it ok.
Why have I timeout if its not valid. This is not how you treat people, I wonder what would have happened if I didn't lose the funds while in timeout... What if my account had 100.000 in winnings.. Would the timeout not be valid then also..