Mr.Bet Casino - Accidental double booking remains gone

Hello PETZI,

We are very sorry that you had to wait so long to resolve this issue. Now the proceedings with the external payment provider are in the final stage. We expect from the beginning of next week a comment from the payment provider regarding your payment.

For a long wait, we also guarantee you a nice bonus as soon as your issue is resolved.

Best regards,
Mr.Bet Casino team

Dear @Petzi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I received an answer, Look below, but the Problem still persists!

Dear PETZI,

Your account was added with 50 euro compensation for your deposit. The money will not be returned to your bank account, as it has already been credited to the casino balance.

Please kindly check your payment history on your account.

Best regards,
Mr.Bet Casino team

Guten Tag, meinem Casino Account wurde am 13.10.2022 ein Bonus von 50€ gutgeschrieben. Das war nicht die fehlende Einzahlung!
Ich füge entsprechende Nachweise bei.
Mit freundlichen Grüßen
Petra Teupser

Dear PETZI,

Please kindly check your casino balance. After the bonus correction, we compensated you 50 euro. Because of playing with No-deposit bonus real balance might be affected by the maximal withdrawal bonus correction feature. Now you have 50 euro compensated on your balance.

Best regards,
Mr.Bet Casino team

Dear @Petzi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Heute wurden mir die 50€ gutgeschrieben. Die Angelegenheit ist nun erledigt.

Vielen Dank für Ihre Unterstützung

Today I was credited with the 50€. The matter is now settled.

Thanks for your support

Dear @Petzi,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.