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Mr.Bet Casino - 6000 euro not paying in a verification loop

RESUELTA

Información sobre las quejas

Casino en conflicto

Mr.Bet Casino

Cantidad

€ 6000

Publicado el 21 de noviembre de 2022

Hello,

My money is stuck for 2 months in this casino.

Approved all my documents, only if there is 1 time I want to cash out. They keep asking me for the same documents again.

I did a triple verification.

ID, webcam selfie, proof of payment

3 times!!! So now the 4th time my account was approved and I was allowed to cash out only after a couple of days same document request.

Every verification takes around 4 days and they say their busy

Hope AG can help me get my payment out.

Publicado el 22 de noviembre de 2022

Hello NIKOOO23,

Congratulations, you have passed the verification! You have uploaded all required documents and your withdrawal request has been processed from our side. Now the transaction is being processed by the external payment provider. We would like to warn you that an external payment provider may have its own standard processing time of up to 5 business days.

If you have any questions regarding your withdrawal of funds, you can ask them in the live chat of our support team or contact us by email.

Best regards,
Mr.Bet Casino team

AskGamblers
Publicado el 26 de noviembre de 2022

Dear @Nikooo23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 27 de noviembre de 2022

Yes they verified my account nothing has paid yet. It looks like a long delaying practice. Please keep the complaint open until they paid me the full amount.

Publicado el 28 de noviembre de 2022

Dear NIKOOO23,

Please contact our support team via live chat or by email and ask for the information regarding your withdrawal request.

Best regards,
Mr.Bet Casino team

AskGamblers
Publicado el 2 de diciembre de 2022

Dear @Nikooo23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.