Melbet Casino - Reposit not credited even after 6 days

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thanks for publishing the complaint.
The only reply Melbet Casino given to me for 9 days is that 'the case forwarded to our payment issue specialist and no response was received' Most of the UPI addresses provided by Melbet for payment are fake/fraud blacklisted.

Hello, Supertramp.

I apologize for the long wait for my response.

I have forwarded all the information about your issue to the appropriate department. We will do our best to resolve it as quickly as possible and provide you with an answer.

I'm very sorry that you have to wait so long for your deposit to be credited. I kindly ask for a little more patience, and as soon as I receive any updates regarding your issue, I will contact you immediately.

Best regards,
Melbet team.

I'm really not satisfied these kind of answers.. everytime I'm asking that can you please clarify what is the issue of the payment ? Because I've the payment proof and also my bank confirmed it was a successful payment. Still after 9 days you are trying to resolve the issue. But not saying what is the exact problem is .. before many times you also hold the deposit money and when i complaint about that you asked me my 'bank statement' .
It's not about the money , its about trust ..
So kindly give a proper reply about the payment.

Hello Supertramp.

Unfortunately, we are still working to solve your problem. At the moment, we are waiting for an answer from the payment system. As soon as we have any information, I will immediately let you know.

Thanks for your expectation and patience.

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Unfortunately, we are still working on resolving the user's issue, and at the moment, we are awaiting a response from the payment system.

I will be happy to provide all the details as soon as we receive the necessary information from the payment system.

Hello askgamblers,

I got the mails from you for follow up my complaint against melbet. But I don't see any benefit other than replying like this.. It's common to lose money while playing online casino games, but i don't understand how did the money i deposited disappear without even being in the game wallet? i sent the money to the account that provided by MELBET, and my transaction was successfully completed. so MELBET is responsible for that money. and the only right thing is to return the money honorably..even such a small amount is not refunded after realizing the mistake, how can customers trust you?
While depositing to MELBET, it's showing all deposits are insured, but it is never like that.. the behavior from customer care is very bad and irritated..they say that they cannot track my transaction.. is it my fault? Who is responsible for the money i lost ??

Next time i will attach the screenshots of the chats with customer service dept.

Thanks

Hello, Supertramp.

I truly understand your frustration, and I’m very sorry for the inconvenience this situation has caused you. Please know that we are doing everything possible to resolve this issue as quickly as we can.

We kindly ask for your patience while we await the final decision regarding your case. I assure you that your concern is a priority for us, and as soon as I have any updates, I will reach out to you immediately. Thank you for your understanding, and we truly appreciate your patience.

Again you asking the payment slip .. actually I've made this more this same like you said before .. really i don't understand what kind of proof you need more ? Every details you asked about the payment have in this payment confirmation receipt.
Now I'm posting this public

Hi Melbet Casino...

As you said, i created a payment slip, but I'm not able to submit it.. because my payment UTR Reference no is already in your system, as you said, this is the third time i'm doing this, and i don't understand why you are asking this again even though you know that my transaction was successful..
There's always only one answer from customer service - 'Dear user, we understand that you have been inconvenienced, but we have also not received any response from the payment department. Please wait, your problem will be solved soon.'
What are they working for? they can't even fixed a deposit delay issue yet.

Hello, Supertramp!

I completely understand your frustration, and I’m truly sorry that the issue is taking so long to resolve.

Please know that we don’t reach out to the payments department every time—we have already escalated the issue, and right now, we are waiting for their investigation to be completed. As soon as we receive an update, we will immediately share all the details with you.

Unfortunately, we cannot speed up this process, but I assure you that our specialists are doing everything they can to resolve the situation as quickly as possible. We truly appreciate your patience and understanding.

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, Supertramp!

We have received a response from our payment department.

Please send a screenshot of your deposit to the support email (info-­ind­@me­lbe­t.com), where the date, time, transaction ID, and recipient are clearly visible.

Additionally, confirm which method you used to make the deposit.

This information is required for further review of your issue. I appreciate your understanding and cooperation in this matter.

Also, please inform me once you have sent all the requested information to the support email.

Hello Melbet,

Thank you for the reply, and also I've sent the details of the payment you asked to the mentioned e-mail. Please check it.

Thank you

Dear Supertramp,

I confirm that we have received all the requested information from you and have forwarded it to the payment department. Thank you very much for your cooperation.

As soon as I receive an update regarding your issue, I will contact you immediately. I truly hope that your issue will be resolved as soon as possible.

Hello, Supertramp!

According to my information, the payout should be credited to your gaming account soon. I will keep you updated on the progress, but I also ask you to respond and inform us here in the complaint as soon as the payout is received.

I truly hope that we are very close to resolving your issue. Thank you for your patience and cooperation.

Of course, if the complaint is resolved I'll respond here.. I'm still a active user of Melbet, but You are not good for resolving complaints. even if an active user, you never consider them.. Not receiving the deposited money is the biggest problem, even after a month, such a small payment issue has not been resolved. But I'm waiting for what happens next .. hope you understand what i said .

One good thing I noticed is that there is a new one in the INR deposit option, that's great, the amount credited quickly.. really appreciate it !

Thank you
Hari

Hello, Supertramp!

I have received information about your case.

You need to create a new deposit request in your Melbet account, but you don’t need to make a payment. After that, the amount will be credited to your gaming account.

Please let me know the result

Dear melbet


It's like you joking me ... Because I've done this more than 3 times ! What is this ? This is really you making delay.. if you can give the refund, just give me .. what is this ? Everytime creating new request?? Anyways one more time I'm going to fo this again .. let's see what's going to happen!!

Hello melbet ..

Like is said before , how can i create a request again with this payment ? Because I can't add that UTR no again , because it's already in your system. This is Already i told you .. you can check the here my last messages. This is why i told you , you guys are cheating .. you are not going to give my money ..

Dear Supertramp,

I'm very sorry that this issue has occurred.

I have forwarded this information to the payment department. As soon as I receive a response, I will get back to you immediately.

Hi Melbet,

Can you please read again all my messages i posted here please? The same issue i mentioned here before ! So actually you guys didn't take any effort for resolve the issue.. not even checking my messages also.. everytime you need to create deposit request .. this is the 3rd time you asking this deposit request. Please clarify for what you again and again you asking this? You already understand that my deposit was successful and it's not credited my wallet . so all you have to do is just credit the money to my melbet account or refund to my bank account..

Everyone who read this please understand , this is not only about money, if you going to deposit money in a casino, please try understand how they handling issues like deposit, withdrawal, refund etc .. after only proceed..

Thank you

Hello, Supertramp!

I understand you and have read your messages. I'm sorry that you were previously asked to take similar actions. However, I want to emphasize that I have shared with you the exact information I received from the payment department. Your issue is being worked on, and sometimes, it may be necessary to repeat certain steps you have already taken.

I appreciate your patience and understanding. As soon as I receive any updates from the payment department, I will inform you immediately.

Dear, Supertramp!

I have received new information from the payments department. It turns out that you are creating a deposit request using a local payment method, which is causing the issue.

In order to avoid this problem, you need to use the same payment method that you used to make the deposit. Please make sure to repeat the process exactly as you did during the deposit, and then the issue should not occur.

I will be waiting for your result and hope that this time there will be no issues.