Queja #33 Melbet Casino

Deposit of Rs 39000 not credited since 2 days

Por Chaitanya7400

hace 1 año

Deposit of Rs.39000 is still not credited.

Please find the details below.

Mostbet id: 570616043

Utr: 493210860285

Amount: Rs.39000

Date: 28-01-2025

Time: 16:23

I had contacted customer support several times and they kept on extending timelines.Kindly help.

Casino en conflicto Melbet Casino

Motivo Cantidad no acreditada

Cantidad ₹39000

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Melbet Casino

• Representative

hace 1 año

Hello, Chaitanya7400!

We are glad to hear that your problem was solved.

Of course, we apologize for the inconvenience and hope that such a situation will not happen again in the future.

Since your problem was solved, we will be grateful if you close the complaint.

Best regards,
Melbet team.

Chaitanya7400

hace 1 año

The amount is credited.thank you

Estadísticas de quejas de Melbet Casino

Resueltas 36 / 42

Cantidad promedio $1,984

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

Melbet Casino Quejas

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Bloqueo de retiros injustificado

Hola, presento este reclamo formal en contra de Melbet. Mi ID de usuario es 1642621445. Realicé mi depósito inicial con una tarjeta bancaria, método que posteriormente no aparece disponible en la plataforma para gestionar retiros.Al intentar utilizar una vía alternativa legítima (Binance), la plataforma me bloqueó totalmente aplicando el error administrativo 'Este sistema no está disponible para usted' en todas mis opciones de retiro.
Llevo más de un mes ignorado por el correo oficial de seguridad ([email protected]), a pesar de haber enviado mis documentos de identidad de forma voluntaria.
Para empeorar la situación, el día de hoy el soporte de atención al cliente me respondió por escrito que la única solución automática que sus especialistas sugieren es 'aumentar mi actividad de depósitos' para reactivar el sistema, lo cual constituye una práctica abusiva para retener fondos legítimos de casino y deportes.
Adjunto en este reclamo las capturas del error, la selfie con mi documento de identidad vigente que ya tiene seguridad.
Exijo una revisión manual y justa para poder transferir mis fondos a mis opciones de retiros.

59h Restantes

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Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

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On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
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Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
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Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

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Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

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Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

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Melbet User ID: 316621823

Registered Email / Mobile: <removed>

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Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

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Please treat this issue as urgent.

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I have already raised request for this deposit and still not recieved kindly help . Its big amount for me .amount of 20000 not recieved

Gaming id : < sent to the casino >

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Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

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I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

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Authorization Error preventing me from accessing my funds.

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