Magical Spin Casino - Withdrawal did not arrive in my bank account they have now left my country and I cannot access the site

Hi SHIRZTANZ,

We are currently reviewing your account. Please note that Ireland is blocked due to regulations. I will get back to you once I have more details.

Regards,
Magical Spin
Communications manager.

Hello,

Which regulations block players from the republic of ireland? I am not aware of any?

The bank has confirmed the funds were returned to you as they do not accept IBAN payments from LT banks. Your team then sent me another 230 euros yesterday to that bank (knowing I was having trouble tracing the first payment). This will be returned to you.

We need to probably do the payment via Crypto or Skrill if my bank won't accept your countries IBAN.

Hi SHIRZTANZ,


Thank you for your message.
We understand your concerns and apologize for any inconvenience caused. The blocking of accounts from Ireland is due to recent changes in licensing regulations which prevent us from offering our services to players in that region.

Regarding your payment issue, We recommend that you speak with our finance team again to explore alternative payment options, which may be more suitable given your bank's restrictions.

We appreciate your patience and understanding in this matter.

Regards,
Magical Spin
Communications manager.

Hello,

Can you please specify which licensing regulations you are referring to? There is currently no license provider in ireland and that has not changed...

Please have the finance team discuss with me on here the different options. I can only offer Skrill and Crypto (my deposits were with crypto so I'm not sure why the withdrawals are not available with crypto).

Hi SHIRZTANZ,

Regarding your withdrawal request.

We have processed your withdrawal to your bank account and have proof of payment. However, we understand that you have not received the funds yet. We have checked multiple times and confirmed that the funds have not been returned to us.

Unfortunately, we are unable to process the withdrawal again at this time. We recommend that you contact your bank to inquire about the status of the payment.

Regards,
Magical Spin
Communications manager.

Hi,

Thanks for getting back.

Unfortunately, the payment has not been received, the bank has confirmed their international payment department has returned the payment to you as it was sent from a Lithuania IBAN and they confirmed this is classed as high risk and can't be included?

Sorry

Has the payments been returned to you? Again it has not been and cannot be received by my bank as you use the LT bank account....

Dear Magical Spin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi SHIRZTANZ,

Regarding your withdrawal request.

We have processed your withdrawal to your bank account and have proof of payment. We can confirm that the funds have not been returned to us.

We are unable to re-process the withdrawal again. We recommend that you contact your bank to inquire about the status of the payment.


Regards,
Magical Spin
Communications manager.

As stated my bank have confirmed the payment HAS not and CANNOT be received as you attempted the payment from a LT bank account. The bank account rejects these payments.

I can supply my bank account to askgamblers and a statement from my bank.

You sent the second payment of €230 despite me telling you not to as the first payment had not been received.

I will need to instruct solicitors if this is not resolved this week as this is VERY VERY VERY ODD. You have left Ireland and lied as to the reason why (As there has been no change in licensing or regulator requirements). So I am very very suspicious.