Magical Spin Casino - I've been trying to get verified for a month

Dear @Jenny01775,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Magical Spin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Magical Spin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi JENNY01775,

After conducting a comprehensive evaluation and consulting with our verification department, we would like to provide the following response:

We've made several attempts to convey the issue through our previous emails: the documents provided are considerably blurry, making it difficult for us to discern their content. To ensure a successful verification process, we recommend seeking assistance from someone to capture clear images of your documents or utilizing a local printer to scan them. For specific details regarding the required documents, please refer to our previous correspondences.

Best regards,
Levi
Communications manager.

Dear @Jenny01775,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Magical Spin Casino team as instructed?

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.