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Magical Spin Casino - I've been trying to get verified for a month

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Magical Spin Casino
Jenny01775 Canada
Publicado el 24 de octubre de 2023

Hi. I've been trying to do a withdrawal from Magical Spin Casino. I haven't been able to because I'm not verified. I've been trying to get verified for a month. They keep saying I'm sending burry pictures, which are the same ones I sent on other sites, and they excepted them. I have sent 10 or more documents. I just want to get this done with. They won't message me back for days upon days. I only have picture ID on my Driver's Licence and they are saying they can't use it. That is all I have for ID identification. I would just like someone to help me out on getting this done. Thanks Kindly and I hope to hear from someone on this matter.

AskGamblers
Publicado el 24 de octubre de 2023

Dear @Jenny01775,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Publicado el 26 de octubre de 2023

Dear Magical Spin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 30 de octubre de 2023

Dear all,

This complaint has been reopened as per Magical Spin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 30 de octubre de 2023

Hi JENNY01775,

After conducting a comprehensive evaluation and consulting with our verification department, we would like to provide the following response:

We've made several attempts to convey the issue through our previous emails: the documents provided are considerably blurry, making it difficult for us to discern their content. To ensure a successful verification process, we recommend seeking assistance from someone to capture clear images of your documents or utilizing a local printer to scan them. For specific details regarding the required documents, please refer to our previous correspondences.

Best regards,
Levi
Communications manager.

AskGamblers
Publicado el 30 de octubre de 2023

Dear @Jenny01775,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Magical Spin Casino team as instructed?

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Magical Spin Casino Quejas

  • 38 de 39 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 1,927 USD Importe medio

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