Unfair account closure
Hello Askgamblers Team,
I am Naveen < surname removed >, I had account in Magical Spin Casino. My username in that casino : navmint19.
In my personal information I wrote my 2nd name wrong. And there is no edit option to correct my name by myself. So, on 2nd February 2021, I wrote email to verification department that I wrote my 2nd name wrong please correct it. And also I sent all required documents passport front, back photos and phone bill photo and bank statement.
On 5th February I got email from verification department that thanks for sending documents, please let us know once the first deposit made, so that we can finalize the verification. But They Did not correct my 2nd name.
On 8th February I deposited 10 Euros in magical spin , and I mailed to verification department that I Deposited and attached the deposit document .
On 11th February I got email from verification department that , your account is closed due to 2nd name wrong.
Askgamblers Team, I emailed first only on 2nd February to Verification department, that I Wrote my 2nd name wrong please correct it. But They did not correct my name. on 11th February the verification department closed my account due to 2nd name wrong and there is no edit option to change my 2nd name by myself. I talked to the online assistant they checked my account and said the verification department is different service we don't have service to talk with them directly, so they said, you talk directly with them. Then I emailed to the verification department(email:verification@magicalspin.com) but they are not giving replying.
So Askgamblers, Please help me to enable my account. I am attaching all proofs please check it.
Kind Regards
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