Queja #96 Magical Spin Casino

Refund cancelled and money taken from my account

Por Paul m.

hace 5 años

I opened my account towards the end of May with Magical Spin. Found there customer service more than helpful. However when i was lucky enough to win, they sent the attached email and are refusing to pay. They also took approx 500euro's from my account, leaving me with 70. I had asked for 3 withdrawals totaling 5000euro's if my maths is correct. Over the last week they have continued to cancel my withdrawal requests, stating my account hadn't been verified. Well, once verified i asked for withdrawals again. In the meantime i had continued to gamble with funds still in my account. Winning again i asked for a further withdrawal. It was then that problem started. To be honest i have had my doubts about this going to happen. I did submit a post to your website a few days ago, that was rightly refused at the time. However my concerns have come true, and here i am now submitting this. I have attached as much as i have, emails to and from and a few screenshots i had.

Thanks for your time. Please don't hesitate to contact me if you have any questions.

Many Thanks

< full name removed >

By the way. I use a different email address for casino, than normal day to day stuff.

Casino en conflicto Magical Spin Casino

Motivo Pago rechazado

Cantidad €5000

Discusión

AskGamblers

• Support Team

hace 5 años

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Magical Spin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Magical Spin Casino

• Representative

hace 5 años

Hi Askgamblers,

Requested files have be sent to support@askgamblers.com directly. Along with all relevant details.

Regards,
Levi Hogan
Communications Manager

Notarobot

• Reino Unido • 1 Reseñas

hace 5 años

I have had the same response by email. However i dispute this happening whilst the bonus was still active. I had played thru the amount needed to complete wagering. The bets they are saying i placed, i believe we're the following day. I think they have changed the dates on the screen shot they have sent. The 5 bets they have sent me are not in correct date and time order. Had it been a correct screen shot of the bets placed on my account, the 3rd bet down should have been at the bottom of the list. TBH i did try and put a post on here some 10 days ago saying i was having problems with this casino. Simple matter is, they just don't want to pay out.
So by all means get them to send a screen shot of the said bets. See if it's still the same as what they sent me or if they've changed it in anyway again.

AskGamblers

• Support Team

hace 5 años

Dear Magical Spin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Estadísticas de quejas de Magical Spin Casino

Resueltas 39 / 42

Cantidad promedio $1,891

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

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I've had a terrible experience with the Magical Spin casino.

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