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Jet Casino - The deposit did not arrive

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Información sobre las quejas

Casino en conflicto

Jet Casino

Cantidad

zł 100

basia87 Polonia
Publicado el 12 de agosto de 2022

Hello, I wanted to file a complaint against this casino because on 9.08 I made a deposit through the mifinity electronic wallet, I took money from my mifinity account and sent it to the casino account. no one can help me and tell me why I do not have money so far, especially because it is not the first such situation, but the second, in turn, the chat has the opportunity to contact the payment department but I do not want to do it I know that there are appearing from the mifinity account to the mifiniti account money immediately after transferring ASKGAMBLERS, please solve this problem in the attachment, I am sending screenshots from the last chat and confirmation screen of this transaction to this casino.

AskGamblers
Publicado el 15 de agosto de 2022

Dear Jet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 16 de junio de 2023

Dear all,

This complaint has been reopened as per Jet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 19 de junio de 2023

Hello! Dear player, according to the system, all your deposits have been successfully credited. We are sorry that you had difficulties.

Sincerely,
Jet Casino!

AskGamblers
Publicado el 19 de junio de 2023

Dear @basia87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jet Casino Quejas

  • 7 de 8 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 4,551 USD Importe medio

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