Gunsbet Casino - Delaying withdrawal

Dear MIKEL13,

We are writing regarding your last withdrawal attempts. We regret to inform you that payment provider has some technical maintenance. It will take about 3 days. Kindly ask you to wait, and we will inform you when withdrawals to credit card will be working appropriately. Moreover, we can provide you with alternative payment methods. Please, let us know if you are interested in the list of payment methods?

We are deeply sorry for such an inconvenient situation.

Warmest regards,
GunsBet Casino Team

Hi Gunsbet,

I absolutely would have no problem whatsoever waiting if you had of communicated this "technical maintenance" delay of up to 3 days with me openly and honestly. Which you haven't hence my complaint. I lot of it stems from general distrust of online casinos, of which the majority of public have that perception.

I have been a good customer, never complain when I lose, nor ask for bonuses and regurlarly spend quite a bit of money here and would just like some honest communication and respect with regards to my withdrawal. I do not think that's asking for much as a good customer nor less than what anyone would ask in any customer/business relationship.

As of now my faith with online gaming and the withdrawal processes is about done. I made up my mind some time ago this is the last casino along with your sister site Bao that I would play at. Have not played at any other site in 2+ years. I have no interest playing at others. Up to now they have been good sites to play at. Any problems here with my withdrawal, I'm out of online casinos for good.

Regards 👍

Dear MIKEL13,

We are glad to inform you that a successful withdrawal to the card was made. The funds will be credited to your payment account during 3-5 working days.

We are really sorry for the inconveniences caused!

Warmest regards,
GunsBet Casino Team

Dear @Mikel13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi all,

Yes I was waiting for comfirmation I have received the money into my account. Received today.

Thankyou Askgamblers, you guys provide an awesome service that does it's best to keep the online gaming community accountable. Has always been my go to guide for online casinos.😃👍

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.