Goodman Casino - Unpaid balance

Dear Goodman Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear NikoPo and AskGamblers Team,

Thank you for giving us the opportunity to look into the situation in more detail.

We would like to inform you that we always adhere to strict regulations and rules, so all withdrawals are carefully checked, which may cause delays, but we always do everything as quickly as possible.

After carefully investigating the situation, it was decided to temporarily unblock the player's account, only for the purpose of withdrawing funds, but without the possibility of playing or making deposits, since the player himself requested the closure of the account due to addiction.

At this time, the player has requested withdrawals, and they are being processed in accordance with the limits specified in our casino's Terms & Conditions. They should be completed in the near future.

If you have any further questions or would like additional information about the withdrawal process, our support team will be happy to assist you.

Thank you for your understanding and cooperation.

Best regards,
Goodman Casino Team

Hello,

I hereby confirm that Goodman Casino has took actions and started to process withdrawals.

- 02.02.26 receipt of €5,000
- 03.02.26 receipt of €5,000

Remaining balance €18,172.89

Kind regards,
Nikolajs Pontus

Dear @NikoPo,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Goodman Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

Solution have been found with Goodmancasino. The pay outs are now processed according they guidelines without a delay. I believe case can be closed, thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.