Beschwerde #2 Goodman Casino

Unpaid balance

Von NikoPo

vor 4 Monaten

I requested a full withdrawal and permanent account closure on 28/12/2025, clearly stating gambling addiction and requesting self-exclusion. My balance was €36,172.89.

Although the account was closed, the withdrawal has been severely delayed. Over four weeks later, only €9,900 has been paid, with €28,172.89 still outstanding.

Support replies are repetitive templates (“with the relevant department”), with no timeline, no payment schedule, and no clear explanation.

The casino quoted its terms inconsistently, changed payout explanations, and even requested verification after my account was already closed, which is impossible.

Very poor handling of withdrawals and responsible gambling cases.

Proceed with caution.

Unseriöses Casino Goodman Casino

Grund Verzögerte Auszahlung

Betrag €28172.89

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

NikoPo

vor 3 Monaten

Hello,

Solution have been found with Goodmancasino. The pay outs are now processed according they guidelines without a delay. I believe case can be closed, thank you.

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

This complaint has been reopened as per Goodman Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 3 Monaten

Dear @NikoPo,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Goodman Casino Beschwerde-Statistik

Gelöst 1 / 1

Durchschn. Betrag $33,542

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A