Queja #1 Goodman Casino

My withdrawal is delayed

Por stefansday

hace 2 años

Hello!

I have a small problem with Goodman casino. I won €14000 in total (did not use a single bonus offer) and 5k a day is max withdrawal. So I requested my withdrawal on 15.8. which are 2 requests (one €4000, one €1000). Since the live chat is not very helpful and they always send me the same copy and paste message that I have to wait a bit longer I wanted to get in contact with you. In their terms they say 3 days for the verification of the withdrawal but I read on different sites, that I am not the only one with that problem. Now I am afraid that I won‘t get my money since its the first time I played there and I don't know if its good. I mean I really like the casino but the withdrawal stresses me out. Can you please help me? Thank you!

Casino en conflicto Goodman Casino

Motivo Pago retrasado

Cantidad €14000

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

stefansday

hace 2 años

Yes its resolved. I just hope that i will get my last withdrawals aswell soonn.

Thank you

AskGamblers

• Support Team

hace 2 años

Dear @stefansday,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Goodman Casino

• Representative

hace 2 años

Dear Stefansday and AskGamblers Team,

We would like to share some great news with you.
The next two withdrawals have been successfully processed:
- 1000 EUR on 2023-08-30 08:02:09 UTC;
- 4000 EUR on 2023-08-30 08:02:07 UTC.

We hope that this situation may be considered as effectively resolved and you are satisfied with your experience at our casino.

If you have any questions, feel free to contact us directly vie e-mail or live chat. We are working for you 24/7.

Thank you for your understanding and patience!

Best Regards,
Goodman Casino Team

Estadísticas de quejas de Goodman Casino

Resueltas 2 / 2

Cantidad promedio $24,421

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Goodman Casino Quejas

Ver todas las quejas contra este casino.

Unpaid balance

I requested a full withdrawal and permanent account closure on 28/12/2025, clearly stating gambling addiction and requesting self-exclusion. My balance was €36,172.89.

Although the account was closed, the withdrawal has been severely delayed. Over four weeks later, only €9,900 has been paid, with €28,172.89 still outstanding.

Support replies are repetitive templates (“with the relevant department”), with no timeline, no payment schedule, and no clear explanation.

The casino quoted its terms inconsistently, changed payout explanations, and even requested verification after my account was already closed, which is impossible.

Very poor handling of withdrawals and responsible gambling cases.

Proceed with caution.

Resuelta

€28,173