Queja #111 GGbet Casino

Rejecting and delaying my withdrawals

Por BigXgamers

hace 11 meses

I have now tried multiple times to make withdrawals from GGbet

First withdrawal got rejected due to more verification needed, so I had to wait 22 hours to get the new verification approved.

The second time I tried to do a withdrawal, it got rejected due to the casino couldn't payout the amount (40.000 NOK) on one payout. It took 30 hours before it got declined. They said the maximum amount I can request on each withdrawal is 10.000 NOK, but I can do this as many times as I want..

The third time, I waited for 72 hours before the withdrawals got denied. The reason was that I didn't have funds, but I have!

In any casino, it should be as easy to get withdrawals as it is to deposit money, but here it isn't.

Now I have tried yet again, after a week of trying to get my withdrawals. To hope to actually get those withdrawals.

1: ffb9dd13-0ae3-44a9-b88c-094ab90e0c9f (on 1224.80 NOK)

2: bbaa98ed-85c7-4eb2-b291-586150ae94e6 (on 5000 NOK)

3: 438a15f3-c70e-441e-b1c3-1973d983bc8a (on 10.000 NOK)

4: 6700a8b0-eeb5-42ec-acf1-6bcd2176a2fe (on 10.000 NOK)

5: 0a6ca748-ab53-4daa-8845-bc81cf988ca9 (on 10.000 NOK)

6: 362769d1-e2fa-47a4-a975-e86446fad91d (on 10.000 NOK)

7: 33562ad8-e04b-4b85-b9cd-09921dede4c1 (on 10.000 NOK)

8. 88297c63-c907-48dd-91be-f2178b2ecb6f (on 10.000 NOK)

9: 70b39d05-933c-4330-80a7-dda464cd9ffa (on 10.000 NOK)

10: 7fc4cf7e-1d90-43a0-8a00-a5bd76708ad2 (on 10.000 NOK)

11. d8797a8f-542c-4cd7-84c4-616e97803d6d (On 10.000 NOK)

12. 3891362b-957c-4c39-939c-8ce0acfee5b0 (on 10.000 nok)

13: a6cb2656-1296-42f0-8d7c-8963d2e7c45b (on 10.000 NOK)

14: c726fd99-210e-4380-836e-83e48da56953 (On 10.000 NOK)

15: 151e2ff0-565e-44c5-a06e-2b5e1d5063c8 (On 10.000 NOK)

16: a2942172-20b1-4b35-8a8f-e4acc88bb898 (ON 10.000 NOK)

Total amount is 146224.80 NOK (Norske Kroner)

(Trying to attach files, but it won't work..)

Casino en conflicto GGbet Casino

Motivo Pago retrasado

Cantidad kr146224.8

Discusión

AskGamblers

• Support Team

hace 11 meses

Dear @BigXgamers,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BigXgamers

• 1 Reseñas

hace 11 meses

I would like to clarify that I did not actively cancel my withdrawal requests. I initiated multiple withdrawal attempts after significant winnings, but the GG.BET system allowed those funds to remain playable during the pending processing time — which was unusually long (weeks waiting) — instead of locking the balance as per responsible gambling and license obligations. There was also other rejections after waiting multiple days, due to I had to verify more documents.. the period of requested withdrawals was over 3 weeks..

As a result, and in the absence of timely processing or protective system design, I ended up losing the funds through continued gameplay. I attempted to act responsibly by initiating withdrawals and eventually restricting my own account access due to gambling harm, but unfortunately, the platform did not support my efforts with sufficient safeguards.

This situation has left me with no recovered funds, and I wish to emphasize that my losses were not a result of voluntary cancellation, but rather a failure of withdrawal protection on GG.BET's part.

I appreciate your continued neutrality and review of the case based on both sides’ responsibilities — including the operator's duty under MGA and EU consumer regulations to process withdrawals promptly and support responsible gambling measures.

I did also ask GG.Bet multiple times to lock my withdrawal, or remove the requested amount of my gambling account, due to the regulations by MGA, but they did not follow up on this.

AskGamblers

• Support Team

hace 11 meses

Dear @BigXgamers,

The AskGamblers Complaint Team kindly asks you to answer to our previously asked question in clear manner.

Thanks for cooperating with the AskGamblers Complaint Team.

BigXgamers

• 1 Reseñas

hace 11 meses

I must respectfully point out that the core concerns I’ve raised remain unaddressed. GG.BET continues to focus on general statements rather than providing accountability regarding specific breaches of regulatory obligations and responsible gambling standards.

Aswell, there is no available options for self excluding on gg.bet. one has to send mail, wait multiple days before they answer and then describe why you has to self exclude with full information.

Additionally, it is important to highlight that GG.BET does not offer an immediate or automated self-exclusion option.
Instead, users are required to send an email, wait several days for a response, and provide a detailed justification for why they wish to self-exclude. This process places an unnecessary burden on players, particularly those experiencing signs of gambling harm, and falls short of industry best practices and regulatory expectations concerning responsible gambling tools. Please read MGA obligations article 8-10.

I sincerely urge the AskGamblers team to consider not just the form of GG.BET’s responses, but the substance. I have made clear, detailed, and verifiable claims about system flaws and regulatory failures. GG.BET has yet to acknowledge or correct these — and their continued unwillingness to address them directly only confirms my concerns.

Estadísticas de quejas de GGbet Casino

Resueltas 67 / 67

Cantidad promedio $3,279

Duración media de quejas 9 días

Tiempo de respuesta promedio 1 día

GGbet Casino Quejas

Ver todas las quejas contra este casino.

Withdrawal stuck on new

My $800 withdrawal is still stuck in 'New' status. I contacted customer support a few days ago and was told to wait because it's currently in the queue. However, it has been several days without any progress or updates. Could you please provide me with a specific timeframe instead of a generic answer? Exactly how much longer do I need to wait for my funds to be fully processed?

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Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.

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Payment overdue

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

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They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

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Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

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Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

I request your assistance to help me receive my funds.

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Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

March 10th (Present): The deadline has passed. Support now claims the delay is due to "technical reasons" and cannot provide any specific timeframe for resolution.

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