Hi
I am having issues with Pokerstars on 9th November I opened account and deposited £600. Straight after deposit I was met with your account is frozen please contact support. After searching everywhere on how to contact these guys I had to email them via email. I had a quick email explaining due to there terms they need to verify my account. I sent all relevant documents, now I have sent these three times to both support@starsaccount.uk and investigations@staraccounts.uk. I have had no reply nor either any communication from them.
I am getting worried as no communication with someone means they don't want to speak to you.
I request pokerstars to refund my deposits which are active balance, also close my account and remove my documents from there database.
Kind Regards
Información sobre las quejas
Dear cooleybobs,
Kindly send us a private message with your PS username and email address .
Best regards
PokerStars Casino
Not sure on how to private message you the details. I'm sure my details are in with the complaint
.
AskGamblers
Dear PokerStars Casino,
AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.
Dear Cooleybobs,
I have spoken to our customer support and it seems that after receiving the bank documents, they still could not proceed with account verification as the bank statement did not mention the credit card number. We received another screenshot on the 13th and your case is being handled as we speak.
If you receive a response before I do, kindly let us know here.
Best regards,
PokerStars Casino
Thank you for your reply, my account is now 're opened.
Hi AskGamblers
You can kindly now close this case.
Best,
PokerStars Casino
AskGamblers
Dear @Cooleybobs,
Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
Hi
My account is re open, please close complaint.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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