Queja #7 Casinova Casino

Not paying me my speedblackjack money

Por Musaman123

hace 1 año

So three months ago I was playing speed blackjack on Casinova.com, I had won two 10 euro hands but then noticed my balance just went down 20 euros. I then looked at my betting history and it said I had won the hands. After this I went into support and they kept telling me they will give me updates on the situation and I never happened to get any response or so called updates. Now today three months later I go to ask them what's going on with the situation and they tell me the process is still going on. No way it takes over 3 months to fix my speed blackjack winnings and give them to me and every time I go to support they just send me the same automated texts and close the chats when I call them out on not assisting me. I will provide proof. You can see in the screenshots the bet was made in january and I messaged them now on april and still no progress. And I can't even go and talk to the providers cause everytime i try i cant even make an account there ive tried plenty of times

Casino en conflicto Casinova Casino

Motivo Pago retrasado

Cantidad €25

Discusión

AskGamblers

• Support Team

hace 1 año

Dear @Musaman123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

hace 1 año

Dear Musaman123,

As per checking your account we can see a 25 EUR from the missing winnings were added and you have already played / used the amount. Currently there is no balance in your account.

We kindly request you to please confirm. Waiting for your update.

Best regards,
Casinova team.

AskGamblers

• Support Team

hace 1 año

Dear Casinova Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

hace 1 año

Dear Musaman123,

We are sorry to hear about for your experience.

We assure you that we have forwarded your request to the relevant team and we would try our best to help you in this situation and provide you with an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
Casinova team.

Estadísticas de quejas de Casinova Casino

Resueltas 15 / 16

Cantidad promedio $1,594

Duración media de quejas 9 días

Tiempo de respuesta promedio 2 días

Casinova Casino Quejas

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CASINOVA NO PAGA

Hola.

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I would like to submit a formal complaint regarding Casinova Casino.

On 8 December 2025, I played at Casinova Casino and won a total of €1,270. I attempted to make a withdrawal immediately after winning, but I was informed that withdrawals could not be processed due to a “technical issue” on the casino’s side.

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Only two weeks later was I finally asked to submit verification documents. I provided all the requested documents promptly. Now, another two weeks have passed, and I have been informed that my documents are still “under review,” with no clear explanation, deadline, or progress updates.

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I will show you below the evidence.

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We keep in contact,

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