Casinova Casino - Not paying me my speedblackjack money

RESUELTA

Musaman123

So three months ago I was playing speed blackjack on Casinova.com, I had won two 10 euro hands but then noticed my balance just went down 20 euros. I then looked at my betting history and it said I had won the hands. After this I went into support and they kept telling me they will give me updates on the situation and I never happened to get any response or so called updates. Now today three months later I go to ask them what's going on with the situation and they tell me the process is still going on. No way it takes over 3 months to fix my speed blackjack winnings and give them to me and every time I go to support they just send me the same automated texts and close the chats when I call them out on not assisting me. I will provide proof. You can see in the screenshots the bet was made in january and I messaged them now on april and still no progress. And I can't even go and talk to the providers cause everytime i try i cant even make an account there ive tried plenty of times

AskGamblers

Dear Casinova Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Casinova Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Casinova Casino

Dear Musaman123,

We are sorry to hear about for your experience.

We assure you that we have forwarded your request to the relevant team and we would try our best to help you in this situation and provide you with an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
Casinova team.

AskGamblers

Dear Casinova Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Casinova Casino

Dear Musaman123,

As per checking your account we can see a 25 EUR from the missing winnings were added and you have already played / used the amount. Currently there is no balance in your account.

We kindly request you to please confirm. Waiting for your update.

Best regards,
Casinova team.

AskGamblers

Dear @Musaman123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinova Casino - Not paying me my speedblackjack money

Información sobre las quejas

Casino en conflicto

Motivo

Cantidad

€ 25

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