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Cashed Casino - Withholding withdrawals for days

RECHAZADAS

Información sobre las quejas

Casino en conflicto

Cashed Casino

Cantidad

$ 1500

Publicado el 21 de diciembre de 2024

Please find my information as follows:

Username: <removed>

Name on account: <removed>

Email on account: <removed>

Explanation

This is the situation, I originally put funds in in the amount of About 400 bucks. Early December. Then played it up to 687. It then sat on as withdrew home for four days till I canceled it last Friday. and all I messages support a few times and the answers received was a generic response “as to there is a delay beyond our circumstances. Please be patient” So I canceled it and then played it and then I actually doubled it and again I am now waiting past the stated withdrawal timeframe in the terms of the agreement. I have been waiting past the 3-day waiting period 6 days for transaction Id:

7952cd­03-­964­c-4­0b1­-b2­3c-­235­2cd­90163c

and 5 for Id:

9f5ef0­c6-­563­0-4­769­-9a­7a-­ec7­8a5­813d20

I accepted no bonuses so there should not be any restrictions. I go and read reviews, and there is not a positive review on this casino, but I did see someone posting about asking gamblers to help him which I attached for reference. it sounds like me and everyone else has withheld our withdraws from us and delayed it till we give up and cancel it and play through it. I really need to get these funds since I need them and was counting on this money to be returned to me within at least a timely manner but I’ve waited twice now past the stated withdrawal time frame. I continue to be patient, There are no excuses as to why my withdrawal is under review for this long to be processed. Until I can be provided an explanation as to why you aren’t releasing my funds or taking steps to move this along I will not be inputting any new funds or canceling my withdrawals.

I asked for no bonuses and have attached all supporting screenshots to help. I really hope I can receive some support in getting my funds out

AskGamblers
Publicado el 23 de diciembre de 2024

Dear Cashed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Publicado el 27 de diciembre de 2024

Dear all,

This complaint has been reopened as per Cashed Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Publicado el 30 de diciembre de 2024

Dear Davea8179

Kindly be informed that all of the withdrawals on your gaming account had been canceled on your side and played down there is currently no active withdrawals to be processed on our end also there is currently no active balance on your gaming account.

Best Regards
Cashed Team

AskGamblers
Publicado el 30 de diciembre de 2024

Dear @Davea8179,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cashed Casino Quejas

  • 16 de 19 Resuelta
  • 1 día Promedio de respuestas
  • 4 días Duración media de la queja
  • 2,509 USD Importe medio

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