I submitted a withdrawal request for $80 on Friday November 1st. No bonus was used. Over the last 7 days I contacted support 3 or 4 times to inquire about the status of my withdrawal. Each time I was told "my issue was forwarded to the relevant department and to wait for an email." Nothing changed and no email was received so today I contacted support and told them I wanted to file a grievance and asked about their complaint process. Whether I had to go to ecogra or the licenser or how I was supposed to file my grievance. I made it clear that "forwarding to the relevant department" would not be an acceptable answer this time. The agent told me there was a high volume of withdrawal requests, and tried ensuring me that my funds were coming and my issue was forwarded to the relevant department. I asked him to please answer my question about how I file a complaint about them, to which he responded he forwarded my complaint to the relevant department. So I acknowledged his refusal to answer my question, and stated my intent to pursue filing with ecogra and the licenser. I thanked him for his time and efforts, and I ended the chat. A couple hours later I tried logging back into my account to check to see if the status of my withdrawal had changed yet, and I found I could not log into my account. Every time I try I receive a message "disabled by the administrator."
After all this, I don't care to have my account reactivated, I'll never play at this casino again. But I do want my $80 withdrawal sent to me asap via interac to my email < removed >
