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Quejas de casino

My withdraw is delayed more than one month

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Por Ptaktaj
hace 1 año

I created my account on 29.03.2025. I lost my first deposit, then I made a second. I won some money and I wanted to withdraw my money. I'm waiting more than month for my withdraw. I made 3 withdrawals on 01.04.2025 - I received only 2 of them. I spoke with the support like 20 times, they told me all the time my withdraw will be paid soon.

Casino en conflicto Caibo Casino
Motivo Pago retrasado
Cantidad $1277

Discusión

User name

Dear Caibo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
I'm waiting for 12.710 LTC (around 1277 USD)
User name

Dear @Ptaktaj,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de Caibo Casino

Resueltas 0 / 3
Cantidad promedio $4,819
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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Caibo Casino Quejas

Ver todas las quejas contra este casino.
Delaying my withdrawal for more than 5 weeks
Hi. I have been waiting for my withdrawal since 30.03.2025. After approximately 1 week I started getting an error when accessing the site, saying: "We'll be back soon! Sorry for the inconvenience but we're performing some maintenance at the moment. We'll be back shortly!" Needless to say that has not been the case, as that message has been there for one month now, blocking my access to the site. Upon communicating with the support team on e-mail, I keep getting the same scripted reply saying it's being handled with high priority etc. I'm sick of waiting for my money for this long, and hoping this complaint message can help speed up things.

Adding some photos to show what I am talking about.
Status unsolved No resuelta
$8,428
Delayed 4165 euros withdrawal

I've been waiting for Caibo Casino to payout my withdrawal since March 29th....

I feel 3 weeks was more than sufficient time to pay me my funds...

They keep telling me they're working on it over and over. What's so difficult to process a withdrawal?... I'm not understanding this long wait.

And now their site is under maintenance for over a week

Status unsolved No resuelta
€4,165
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