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Bettilt Casino - Canceling withdrawals all the time

RESUELTA

Información sobre las quejas

Casino en conflicto

Bettilt Casino

Cantidad

€ 1360

Tqpiwsky Finlandia
Publicado el 11 de junio de 2020

Hello! I registered and played with bonus on Bettilt casino, cleared wagering and ended up with 1360 euros. I uploaded all the necessary documents for KYC and did verification call also so my account is verified. I did my deposit with VISA card and tried to do withdrawal 3 times with this method but they canceled all of them!

First they told i entered card info wrong and canceled payment, I tried second time and they canceled it again and told that i cant withdrawal more than 1000e in 1 time + card info is wrong. Third time they told again that my card number is wrong but it cant be because i checked its right so many times. After all of this i went to chat and they told I can try withdrawal with bank transfer, I did 2 withdrawals 900e + 460e. Three days later I got email and they told I cant do withdrawal with bank transfer if used credit card for deposit ! Why chat is telling me to do withdrawal with bank transfer if its not allowed?

I hope this case will be solved.

Publicado el 15 de junio de 2020

Hello,
Thank you for contact us via https:­­­­­/­/­­w­­­w­­­w.a­­­­­s­­k­­­­ga­­­m­­b­­­le­­­­­r­s.com

Could you please provide us your username from Bettilt account so that we can confirm this situation.

Thank you!
Best regards,
Bettilt Team

AskGamblers
Publicado el 15 de junio de 2020

Dear Bettilt Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Publicado el 18 de junio de 2020

Dear Askgamblers,

As we can check, you had one withdrawal of 385€ processed today.
It now takes between 3-5 days to enter your bank account.

Thank you!
Best regards,
Bettilt Team

Tqpiwsky Finlandia
Publicado el 19 de junio de 2020

Thank you !

AskGamblers
Publicado el 23 de junio de 2020

Dear @Tqpiwsky,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bettilt Casino Quejas

  • 9 de 10 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,459 USD Importe medio

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