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Bettilt Casino - Iban nr invalid value

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Información sobre las quejas

Casino en conflicto

Bettilt Casino

Cantidad

€ 100

Jollie159 Suecia
Publicado el 14 de abril de 2020

I deposited using trustly without any problems. And i got verified and wanted to withdraw my winnings using bank transfer (only option i was allowed to use) but ones i fill in my iban nr all it says is invalid value. Been in contact with support but no help so far. All they said was contact my bank but my iban nr has worked on other sites.

Publicado el 16 de abril de 2020

Hello,
Thank you for contact us via https:­­//­w­w­w.a­­sk­­ga­m­b­le­­rs.com

Could you please provide us your username from Bettilt account so that we can confirm this situation.

Thank you!
Best regards,
Bettilt Team

AskGamblers
Publicado el 16 de abril de 2020

Dear Bettilt Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Jollie159 Suecia
Publicado el 16 de abril de 2020

Hello, my username is < email removed >

Publicado el 17 de abril de 2020

Hello dear Customer,
Thank you for contact us via https:­­­/­/­w­­w­­w.a­­­s­k­­­ga­­m­b­­le­­­r­s.com

Your situation was directed to the financial team with this print screen, since the one that you have sent before was not legible.
You will receive asap an email from support confirming the treatment of your situation.

Thank you!
Best regards,
Bettilt Team

Jollie159 Suecia
Publicado el 19 de abril de 2020

Was told to use skrill instead so i did 3 withdrawals using skrill, still havent recieved any money.

Publicado el 21 de abril de 2020

Hello dear Customer,
Thank you for contact us via https:­­­­­/­/­­w­­­w­­­w.a­­­­­s­­k­­­­ga­­­m­­b­­­le­­­­­r­s.com

We can check that your account was only validated yesterday. Your request of withdrawal has a problem in processing with Skrill about the localization. In this type of situations we request that the customer contact directly the customer service, so that they can take care of it and report internally the situation quicker, so that it can be solved as soon as possible.
In your case, infortunately, Skrill is not available for your country, so we request for your to do a new withdrawal request via another method.

Thank you!
Best regards,
Bettilt Team

Jollie159 Suecia
Publicado el 21 de abril de 2020

Well i can see that you really dont want to pay me my 1500 euro so you can keep it.

Publicado el 21 de abril de 2020

Hello dear Customer,
Thank you for contact us via https:­­­­­­­/­­/­­­w­­­­w­­­­­w.a­­­­­­­s­­­k­­­­­­ga­­­­­m­­­b­­­­le­­­­­­­r­­s.com

Please request your withdrawal for a different method, or you can send via email to [email protected] your bank data and we will pay manually to your bank account.

Thank you!
Best regards,
Bettilt Team

Jollie159 Suecia
Publicado el 21 de abril de 2020

Alright last try, sent all my details to your support.

Publicado el 23 de abril de 2020

Hello dear Customer,
Thank you for contact us via https:­­­­­­­­­­/­­­/­­­­w­­­­­­w­­­­­­­w.a­­­­­­­­­­s­­­­­k­­­­­­­­ga­­­­­­­m­­­­­b­­­­­l­e­­­­­­­­­r­­­s.com

We inform you that your payment is going to be processed until the end of tomorrow by the Finance Department.
Please note that after processing, it takes between 3 to 5 working days to receive into your account.
We kindly advise you to wait, please.
Thank you for understanding.

Thank you!
Best regards,
Bettilt Team

Bettilt Casino Quejas

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  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,459 USD Importe medio

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