Queja #1 BetHog Casino

Suddenly banned and no answer to my inquiry

Por Ojikoji678

hace 5 meses

After a winning, maybe my winning was 3600 usd or so, I tried to make a withdrawal.

A few days later, I was so surprised that I was suddenly banned and couldn't sign in to my account.

So I made an inquiry that asks why I was banned.

Then, they gave me an answer that said it was because of my violation of the terms. Of course, I really have no idea about what I did wrong.

After this, I emailed several times with an inquiry, but now I am totally ignored.

That's why I am reporting now.

I hope to return my deposit rather than my winnings at this moment.

I will attach my email screen shot as you can see my procedure.

Please take care ,and thanks to you all.

Casino en conflicto BetHog Casino

Motivo Pago rechazado

Cantidad $3600

Discusión

AskGamblers

• Support Team

hace 3 meses

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BetHog Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Ojikoji678

hace 5 meses

First of all, thanks for a reply.
After reading the reply, I don't know about how others' email address are decided and no idea about similarities.
Also my access log and way to play might be similar or same as the others, but I honestly, I swear, I am the only and one player, also I never played as another player.

I heard reputation among my local acquaintance, then found a bonus information on here "Ask gamblers", then signed up and played first time.

In the end, I will never request all of my winning but my deposit balance can be refunded at least?

AskGamblers

• Support Team

hace 5 meses

Dear BetHog Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BetHog Casino

• Representative

hace 5 meses

We've identified that this player created multiple accounts on BetHog, which is in violation of our terms, to repeatedly receive an offer for bonus funds that individuals are only eligible to receive once. Their winnings on the account referenced were from bets placed with those bonus funds. The multiple user accounts in question were flagged as exhibiting suspicious behavior including:
-Email addresses following the exact same format
-Deposits from same exchange
-Play on the same slot game with repeated stake
-Accounts left dormant after initial deposit/bonus was played
-Overlapping IP Addresses

Our terms of service forbid duplicate accounts, and outline that we reserve the right to revoke bonus funds in the event that we have reason to suspect abuse or lack of good faith.